Functions may include, but are not limited to, the following: Answer and process 911 emergency and non-emergency telephone calls, text-based communication, administrative calls, and requests for services from the public and allied agencies; elicit, evaluate, and accurately document information received from callers, including locations, suspect descriptions, vehicle information, weapons, hazards, medical needs, and other pertinent details; assess the nature, urgency, and priority of incidents and determine the appropriate response in accordance with established policies and procedures; enter, update, and maintain calls for service within the Computer Aided Dispatch (CAD) system; determine appropriate jurisdiction and route or transfer calls to proper agency, department, or resource; provide support to patrol personnel, records personnel, field units, allied agencies, and other divisions within the Police Department; conduct database inquiries utilizing local, state, and federal law enforcement systems to obtain information regarding persons, vehicles, warrants, stolen property, criminal histories, protective orders, and related law enforcement information; operate telecommunication systems including multi-line telephone systems, deaf telephone (TTD/TTY) equipment, radio systems, CAD systems, and other communications-related technologies; conduct database inquiries utilizing local, state, and federal law enforcement systems to obtain information regarding persons, vehicles, warrants, stolen property, criminal histories, protective orders, and related law enforcement information; maintain accurate logs, records, and documentation of communications activity and departmental actions; provide information regarding laws, regulations, City services, procedures, and department policies to the public and other agencies; refer callers to appropriate social service, governmental, emergency, or community resources when appropriate; receive and process sensitive, emotionally charged, high-risk, or emergency calls while maintaining composure and professionalism; monitor and maintain awareness of officer and public safety concerns while processing calls and disseminating information; utilize maps, GIS tools, resource materials, and reference systems to accurately identify locations and related information; assist with routine clerical and administrative support functions related to Communications Center operations; participate in required training, continuing professional training (CPT), and professional development activities; work rotating shifts, weekends, holidays, overtime assignments, and emergency staffing situations as required; perform other duties related to this position. Intermittently stand, walk, bend, twist, reach and use hands and fingers to operate keyboards, telephones, radios and other office equipment; must be able to hear, distinguish and comprehend telephone and radio communications despite background noise, static, multiple conversations, and other interference; verbally communicate clearly and effectively over telephone and radio systems; and visually able to read and interpret information displayed on multiple computer monitors simultaneously.