div class="careers-description__container">Our agency provides supportive in-home services to clients in their homes.
Answer phone lines professionally evaluate caller needs/direct to appropriate administrative staff.The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America's most responsible companies by Newsweek, recognized on Fast Company's list of the 100 Best Workplaces for Innovators, received a perfect score of 100 on the 2023-24 Corporate Equality Index and has received numerous other awards and accolades for its corporate responsibility and community service efforts. The base hiring pay range for this role is between $98,100 - $137,300 per year, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location.
Langley AFB, VA24 days ago
Examples of specialized experience includes helping to support the installation and tenant organizations civilian population by integrating Human Resources Management (HRM) into the installations planning process, emphasizing Human Resources Activities that support mission goals, and build strong relationships between Human Resources and management.???????. ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date.
Virginia Beach, VA30+ days ago
p>Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs. ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance.
li>Assists in administrative tasks such as answering departmental phone calls, handling departmental mail, completing verification of employment requests, reviewing/responding to unemployment claims with the appropriate documentation, following proper record retention protocols, and keeping employee files accurate, updated, and in compliance. ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
- Paid time off that begins accruing on your first day.
Newport News, VA21 days ago
It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Chesapeake, VA21 days ago
Working Title of Vacant Position Human Resources Assistant Job Type Full Time Posting Type Public Number of Vacancies 1 Department HUMAN RESOURCES Division HUMAN RESOURCES Requisition Number 2026275 Number of hours worked per week 40 Work Schedule. As a Human Resources Assistant, you will work in a collaborative environment dedicated to serving employees, applicants, and departments across the City while supporting recruitment, onboarding, records management, training coordination, and general administrative functions.
Newport News, VA30+ days ago
Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics, and prepares reports. Basic Qualifications: Human Resources Assistant2 High School diploma or equivalent and 2 years additional education and/or experience.
Chesapeake, VA15 days ago
p>About Your Role: As an Assistant Human Resources Manager at one of Dollar Tree's Distribution Centers, you'll assist the HR Manager in leading the DC HR function and support organizational growth, development, and change.
Your leadership, people-focused approach, and organizational skills make you a great fit for our Assistant Human Resources Manager position.
High School Diploma or GED, supplemented by some business coursework, and 1 to 2 years experience in the Risk Management/Human Resources field or similar business field to include but not limited to: property and liability insurances and workers' compensation insurance; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities. Performs general administrative tasks, which may include answering telephone calls, making copies, sending/receiving faxes, filing documentation, mailing information to employees and citizens and entering information into various I.T.
Newport News, VA30+ days ago
With 9 global offices in US, India, and Australia, PROLIM has won 30 awards and proudly serving over 1200 customers to innovate and improve their profitability and efficiency. Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics, and prepares reports.
Newport News, VA30+ days ago
p>• Strong communication and customer service skills • Attention to detail and ability to multitask and work in a high volume fast-paced environment • MS Office products (outlook, word, excel) experience required • Prior experience in benefits, FMLA, or military leave programs preferred. Basic Qualifications: High School diploma or equivalent and 2 years additional education and/or experience Position supports the Leave of Absence department (LOA) with administering and assisting employees through the medical FMLA and military leave process.
ul>Bachelor''s degree in Human Resources, Business Administration, or a related field required - 3-5 years of progressive Human Resources experience - Strong knowledge of HR principles, practices, employment law, and regulatory compliance - Proficient in HRIS platforms (Workday experience preferred) & Google Workspace applications (including Gmail, Chat, Sheets, and Docs) - Highly organized with strong attention to detail, excellent time management, and the ability to effectively prioritize - Polished interpersonal skills with the ability to manage sensitive and confidential situations and information with discretion, professionalism, and diplomacy - Comfortable with being at the forefront of change; and supports continual improvements - Ability to establish and maintain collaborative working relationships across the organization at all levels. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information.
Chesapeake, VA18 days ago
p>Working Title of Vacant Position Human Resources Generalist - Classification and Compensation Job Type Full Time Posting Type Public Number of Vacancies 1 Department HUMAN RESOURCES Division HUMAN RESOURCES Requisition Number 2026278 Number of hours worked per week 40 Work Schedule. The Human Resources Generalist I plays a key role in supporting the City's compensation strategy, job classification program, and workforce planning initiatives by conducting market research, analyzing compensation data, maintaining job classifications, and providing guidance to employees and managers on compensation and classification matters.
Virginia Beach, VA30+ days ago
p>Our Human Resources team at The Christian Broadcasting Network (CBN) is looking for a Records Assistant to help drive efficiency, accuracy, and insights across our HR operations. CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid.
Virginia Beach, Virginia30+ days ago
If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information. Our Human Resources team at The Christian Broadcasting Network (CBN) is looking for a Records Assistant to help drive efficiency, accuracy, and insights across our HR operations.
It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin, your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Examples of specialized experience consist of knowledge in applying analytical and evaluative techniques to an extensive body of Aviation Resource Management objectives, policies, technical rules, guidelines, instructions, regulations, policies and precedents to support Aviation Resource Management System (ARMS), flight pay, and training requirements.
Chesapeake, VA30+ days ago
Works directly with the CEO, ownership group, accounting staff, department managers, employees, tax accountants, payroll providers, benefit providers, and external business partners. Responsible for financial reporting, investor reporting, working capital forecasting, payroll administration, employee compliance, and HR operations while supporting organizational growth and operational scalability.
Chesapeake, VA30+ days ago
p>Works directly with the CEO, ownership group, accounting staff, department managers, employees, tax accountants, payroll providers, benefit providers, and external business partners. Responsible for financial reporting, investor reporting, working capital forecasting, payroll administration, employee compliance, and HR operations while supporting organizational growth and operational scalability.
Virginia Beach, VA30+ days ago
Knowledge of VBCPS curriculum and techniques for integrating curriculum, VBCPS policies and effective instructional practices; thorough understanding of the teaching and learning process; ability to provide instruction that reflects multiple perspectives and multicultural education; ability to infuse technology into curriculum; ability to work effectively with administrators, colleagues, central office, school based staff, students, parents and community; excellent oral and written communication and human relations skills. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Virginia Beach, VA19 days ago
Knowledge of VBCPS curriculum and techniques for integrating curriculum, VBCPS policies and effective instructional practices; thorough understanding of the teaching and learning process; ability to provide instruction that reflects multiple perspectives and multicultural education; ability to infuse technology into curriculum; ability to work effectively with administrators, colleagues, central office, school based staff, students, parents and community; excellent oral and written communication and human relations skills. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Virginia Beach, VA29 days ago
Knowledge of VBCPS curriculum and techniques for integrating curriculum, VBCPS policies and effective instructional practices; thorough understanding of the teaching and learning process; ability to provide instruction that reflects multiple perspectives and multicultural education; ability to infuse technology into curriculum; ability to work effectively with administrators, colleagues, central office, school based staff, students, parents and community; excellent oral and written communication and human relations skills. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Virginia Beach, VA22 days ago
Knowledge of VBCPS curriculum and techniques for integrating curriculum, VBCPS policies and effective instructional practices; thorough understanding of the teaching and learning process; ability to provide instruction that reflects multiple perspectives and multicultural education; ability to infuse technology into curriculum; ability to work effectively with administrators, colleagues, central office, school based staff, students, parents and community; excellent oral and written communication and human relations skills. Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Virginia Beach, VA29 days ago
p>Knowledge of VBCPS curriculum and techniques for integrating curriculum, VBCPS policies and effective instructional practices; thorough understanding of the teaching and learning process; ability to provide instruction that reflects multiple perspectives and multicultural education; ability to infuse technology into curriculum; ability to work effectively with administrators, colleagues, central office, school based staff, students, parents and community; excellent oral and written communication and human relations skills. Job Posting Link https://vbschoolscom.finalsite.com/fs/resource-manager/view/90d40e60-754c-4f43-850b-cba99868cf30.
Virginia Beach, VA30+ days ago
p>Knowledge of VBCPS curriculum and techniques for integrating curriculum, VBCPS policies and effective instructional practices; thorough understanding of the teaching and learning process; ability to provide instruction that reflects multiple perspectives and multicultural education; ability to infuse technology into curriculum; ability to work effectively with administrators, colleagues, central office, school based staff, students, parents and community; excellent oral and written communication and human relations skills. Job Posting Link https://vbschoolscom.finalsite.com/fs/resource-manager/view/90d40e60-754c-4f43-850b-cba99868cf30.
Examples of specialized experience includes knowledge of various aviation management programs, policies and aviation service eligibility directives; knowledge of and skill in applying Aviation Resource Management (ARMs) data system operating procedures and preparation, processing, and auditing of associated documents. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin, your rank, dates of active-duty service, the type of discharge and character of service (i.e. honorable).
p>Norfolk Health Department is seeking a Business Resource Coordinator who will support coordination and management of daily business operational activities, including functions related to finance, facilities/fleet management, procurement, inventory, fixed and controllable assets and fleet management. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify.
Chesapeake, VA14 days ago
This position supports the district with the coordination and management of daily business operational activities, including functions related to finance, facilities management, inventory, fixed and controllable assets and fleet management and. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). MSAs at this level]develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
Chesapeake, VA30+ days ago
p>Other assignments at this level include, but are not limited to: [processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, [problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team]; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether [the patient requires an immediate appointment; informs team members] about shared patients (i.e., those who receive their care at multiple VA centers or those who receive]care in the community) . If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision:
- Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). MSAs at this level]develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
Virginia Beach, VA15 days ago
p>You may qualify based on your experience and/or education as described below: - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 serving as a Social services assistant performing social service functions, performs administrative duties and provides practical guidance support to patients with complex medical, psychiatric, alcohol and drug abuse and homelessness problems covering a wide range in ages and levels of function.
Open to current, permanent eligible Agency employees; Status Candidates: Federal employees (serving on a career/career-conditional appointment or covered under OPMs Interchange Agreement); Reinstatement/Transfer Eligibility, 30% Disabled Vets, Veterans Recruitment Authority (VRA), Individuals with Disability; Veterans Employment Act (VEOA) eligible; Veterans Opportunity to Work (VOW) and CTAP; ICTAP.
p>Keywords: preschool, pre-school, pre-k, pre k, prek, infant, toddler, daycare, nursery, pre-primary, ECE, ECD, early childhood, early care, childcare, child care, pre-kindergarten, teacher, daycare, administrative, administrative assistant, assistant, office worker, clerical worker, clerical, office staff, human resources, hr, generalist, recruiter, recruitment, Resources manager, Resources generalist, Resources specialist, Business partner, Resources assistant, Director, Resources director, Hr generalist, Resource manager, Hr manager, Resource generalist, Analyst, Hr specialist, Resources coordinator, Vice president, Associate, Consultant, Manager, Benefits specialist, Coordinator, Partner, Resources officer, Specialist, Assistant director, Hr assistant, Hr director, Hr officer, Representative, Resource assistant, Resource specialist, Supervisor, Acquisition partner, Acquisition specialist, Administration specialist, Administrative assistant, Administrative officer, Administrator Aide, Assistant, Assistant vice, Associate director, Benefit specialist, Chief, Compensation analyst, Deputy director, Executive, Executive assistant, Generalist, Graduate, Hr administrator, Hr analyst, talent acquisition, recruiter, recruiting, Powered by Cyber Recruiter.
We are looking for a Talent Management and Development (TMD) Specialist to join our Human Resources department and conduct full life cycle recruitment in sourcing the best talent for the agency, as well as maintaining effective programs for onboarding, retention, promotion and succession planning.
p>The duties related to this position include but are not limited to the following: Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, re-scheduling patients appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals.
The Medical Support Assistants (MSAs), assigned to Pacific Islands Health Care System to include its Outpatient clinics and Community Based Outpatient Clinics (CBOC), are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
p>(b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Utilizes various computer equipment (scanners, double screens), software packages and systems (Vista, Microsoft Office, CPRS, Triwest Portal, HealthShare Referral Manager (HSRM), Community Care Referral Documentation System (Refdoc), Provider Profile Management System (PPMS)) and troubleshoots minor problems.
Chesapeake, VA30+ days ago
p>The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position. If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
Langley AFB, VA21 days ago
18 months of experience working in a childcare or youth program, plus possession and maintenance of one of the following directly related to the age group of the position to which assigned: child development associate credential, military school age credential, or other nationally recognized youth development credential. 18 months of experience working in a childcare or youth program, plus an associate degree that includes a major course of study (24 credit hours) with content directly related to the age group to which assigned, from a regionally or nationally accredited college or university.
If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449. Qualifications • Graduation from an approved School of Nursing, which confers RN, AD or diploma in Nursing • Must be licensed by the Commonwealth of Virginia as a Registered Nurse or have a multi-state license • One year nursing supervisory required (two preferred).
Specialized experience includes but is not limited to functioning as a member of the nursing care team and assisting licensed nursing staff and other members of the care team in the full range of nursing care of patients/residents receiving outpatient care, home, or community living care or other patients/residents who are receiving preventative, acute, sub-acute, chronic, maintenance, and hospice care. IMPORTANT: If basing all or part of your basic qualifications on education or training, an unofficial copy of college transcripts showing completion of one year of education above high school related to the Nursing Assistant occupation or documentation showing completion of an intensive, specialized, occupation-related course of study of less than one year as a nursing assistant is required to verify you meet the basic qualification requirements.
One year of specialized experience as a NA or experience in another medical field (licensed practical nurse, health technician, hospital corpsman, etc.), performing technical and nursing skills requiring knowledge of the human physical and emotional states, therapeutic communication, and technical skills required for basic and intermediate treatments; OR, Education. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
Specialized experience includes but is not limited to functioning as a member of the nursing care team and assisting licensed nursing staff and other members of the care team in the full range of nursing care of patients/residents receiving outpatient care, home, or community living care or other patients/residents who are receiving preventative, acute, sub-acute, chronic, maintenance, and hospice care. GS-4 - To qualify at the GS-4 level you must meet the following:
- EXPERIENCE: One (1) year of experience as a Nursing Assistant or in another medical field (licensed practical nurse, health technician, hospital corpsman, etc.), performing technical and nursing skills requiring knowledge of the human physical and emotional states, therapeutic communication, and technical skills required for basic and intermediate treatments.
Specialized experience includes but is not limited to functioning as a member of the nursing care team and assisting licensed nursing staff and other members of the care team in the full range of nursing care of patients/residents receiving outpatient care, home, or community living care or other patients/residents who are receiving preventative, acute, sub-acute, chronic, maintenance, and hospice care. AND, in addition you must demonstrate the following Knowledge, Skills and Abilities (KSAs):
- Ability to assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long-term care or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/Licensed Practical Nurse.
p>The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
Education and Training: For GS-3: Successful completion of (a) a 1-year dental assistant program or completion of l year of a dental hygiene program accredited by the American Dental Associations Commission on Accreditation that included a course in radiation physics; radiation biology; radiation health, safety, and protection; X-ray films and radiographic film quality, radiographic techniques; darkroom and processing techniques; and film mounting; or (b) practical nurse training approved by the appropriate State, territory, or District of Columbia accrediting body. (2) Persons first employed by the Federal Government as radiologic personnel after the effective date of the regulation who (a) received training from institutions in a State or foreign jurisdiction that did not accredit training in that particular field at the time of graduation, or (b) practiced in a State or foreign jurisdiction that did not license that particular field or did not allow special eligibility to take a licensure examination for those who did not graduate from an accredited educational program, provided such persons show evidence of training, experience, and competence, as determined by OPM or the employing agency.
p>Purchased/Referred Care (PRC): Assists with processing referrals for medical services provided outside the facility; receives, logs, and tracks referral requests; reviews referral forms for completeness; enters and updates referral and patient data in Resource Patient Management System (RPMS), Electronic Health Record (EHR), or other systems; communicates with clinical staff, patients, and external providers to obtain or relay routine information; maintains files and logs to track referral status. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
Successful completion of 2 years above high school in an accredited institution with courses related to nursing care, healthcare or in a field of study appropriate to the specialization of the position, such as education in a program for psychology, psychiatric, or operating room technicians; AND(c) Demonstrated Knowledge, Skills, and Abilities (KSAs). One year of specialized experience as a NA or experience in another medical field (licensed practical nurse, health technician, hospital corpsman, etc.), performing technical and nursing skills requiring knowledge of the human physical and emotional states, therapeutic communication, and technical skills required for basic and intermediate treatments; OR,(b) Education.
Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.