Company ConfidentialHelp Desk Specialist Company ConfidentialHelp Desk SpecialistFalls Church, VAFull timeThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
CredenceSenior Data and Systems Manager CredenceSenior Data and Systems ManagerWashington, DCThe Senior Data and Systems Manager oversees data validation, data analytics, help desk and systems support for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs. This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children.
System OneNewSenior Help Desk Engineer System OneSenior Help Desk EngineerBethesda, MD$80,000–$95,000 / yearSystem One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Requirements Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role .
By Light Professional IT ServicesNetOps System Administrator Shift Lead By Light Professional IT ServicesNetOps System Administrator Shift LeadFort Meade, MD$125,000–$140,000 / yearThe Network Operations (NetOps) Shift Lead will lead shift personnel in supporting the daily operations, performance, and availability of network infrastructure and services. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
By Light Professional IT ServicesNetOps System Administrator By Light Professional IT ServicesNetOps System AdministratorFort Meade, MD$110,000–$130,000 / yearThe Network Operations (NetOps) Shift Lead will lead shift personnel in supporting the daily operations, performance, and availability of network infrastructure and services. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains.
System OneNewSr. MS Systems and Azure Cloud Engineer (hybrid) System OneSr. MS Systems and Azure Cloud Engineer (hybrid)Washington, DC$115,000–$130,000 / yearSystem One IT has a direct hire opening for a Senior Systems and Azure Cloud Engineer to be responsible for the design, implementation, maintenance, and optimization of the organization’s IT infrastructure, including servers, storage, networking, virtualization platforms, and cloud services. Background/Skills/Abilities Preferred:Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred; equivalent experience and relevant certifications will be considered instead of a degree.
LeidosNewJBAB Operations Manager LeidosJBAB Operations ManagerWashington, DC$116,350–$210,325In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
Gables Search GroupNewSenior ISSE (Information Systems Security Engineer) - (TS/SCI FS Poly Req) Gables Search GroupSenior ISSE (Information Systems Security Engineer) - (TS/SCI FS Poly Req)Columbia, MD$180,000–$230,000She Recruits is representing a Full-Time Senior ISSE to support enterprise-level cybersecurity architecture and Risk Management Framework (RMF) initiatives. This role provides technical security engineering guidance across complex systems and ensures compliance with government security frameworks.
Gables Search GroupNewSenior Information Systems Security Officer - ( TS/SCI FS Poly Required) Gables Search GroupSenior Information Systems Security Officer - ( TS/SCI FS Poly Required)Columbia, MD$150,000–$200,000This role provides oversight and enforcement of enterprise security policies while guiding ISSO teams across secure environments. Clearance Required: Active TS/SCI with Full Scope Polygraph (Maryland Customer).
Leader Communications IncIT Help Desk Specialist Leader Communications IncIT Help Desk SpecialistAlexandria, VATechnical Support Specialist: • 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate. • Microsoft Project Professional • Microsoft SharePoint Staff should • Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-technical personnel.
DRT Strategies, Inc.SharePoint Online (SPO) / MS Power Platform Developer - Jr DRT Strategies, Inc.SharePoint Online (SPO) / MS Power Platform Developer - JrSilver Spring, MDFull timeLeverage new Microsoft 365 features and out-of-box functionality while adhering to the FDA User Experience (UX) design best practices and design guidelines to design, develop, and deploy new SPO Sites and Power Platform applications within the Government Community Cloud (GCC) environment). The scope of this contract is to provide a full range of technical and management services to develop, improve, implement functionality, and provide training for the client's M365 SharePoint sites and supporting components and Microsoft Power Platform applications.
DRT Strategies, Inc.SharePoint Online (SPO) / MS Power Platform Developer - Mid DRT Strategies, Inc.SharePoint Online (SPO) / MS Power Platform Developer - MidSilver Spring, MDFull timeLeverage new Microsoft 365 features and out-of-box functionality while adhering to the FDA User Experience (UX) design best practices and design guidelines to design, develop, and deploy new SPO Sites and Power Platform applications within the Government Community Cloud (GCC) environment). The scope of this contract is to provide a full range of technical and management services to develop, improve, implement functionality, and provide training for the client's M365 SharePoint sites and supporting components and Microsoft Power Platform applications.
The Education Equality InstituteVolunteer Online English Teacher for Ukrainian Parliament Staff The Education Equality InstituteVolunteer Online English Teacher for Ukrainian Parliament StaffWashington, DCVolunteers will play a significant role in facilitating Ukraine’s ongoing efforts to deepen integration with European institutions by equipping parliamentary professionals with enhanced communication skills essential for effective diplomatic engagement, legislative cooperation, and international representation. The opportunity to influence the daily lives and future of Ukrainians: By contributing to TEEI's projects, you'll be helping to shape the future of Ukraine and make a tangible impact on the lives of its people.
Somatus, Inc.IT Helpdesk Specialist 1 Somatus, Inc.IT Helpdesk Specialist 1McLean, VirginiaAs a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives.
Edison Electric InstituteNewSpecialist, IT Technical Support Edison Electric InstituteSpecialist, IT Technical SupportWashington, DC$70,000–$100,000 / yearAs a key member of EEI’s Information Technology department, the Specialist, IT Technical Support, provides hands-on technical support for staff, works closely with EEI’s third-party vendors to address technology issues, and maintains the cores system in an advanced trade-association environment. Other important responsibilities of the Specialist, IT Technical Support, include: Technical User SupportDeliver onsite support to EEI staff and troubleshoot technical issues via internal tickets and Customer Care channels.
Stanford Hotels CorporationSenior IT System Administrator Stanford Hotels CorporationSenior IT System AdministratorWashington DC, DC$120,000 / yearPart timeThe Senior IT System Administrator is responsible for maintaining and optimizing our IT infrastructure, including Microsoft Active Directory, Office 365, server maintenance, virtualization, cloud infrastructure (primarily Azure), security, and networking. 10+ years of experience in IT system administration with a focus on Active Directory, Office 365, server maintenance, virtualization, cloud infrastructure, security, and networking preferred.
ExpressionIT Administrator (Deskside Support Specialist) ExpressionIT Administrator (Deskside Support Specialist)Washington, DC$90,000–$104,000Founded in 1997 and headquartered in Washington, DC, Expression provides data fusion, data analytics, AI/ML, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. We were ranked #1 on the Washington Technology Fast 50 list of fastest-growing small business Government contractors and recognized as a Top 20 Big Data Solutions Provider by CIO Review.
Omniscius ConsultingNewIT Specialist Omniscius ConsultingIT SpecialistFt. Meade, MDFull timeMinimum five (5) years of experience supporting information technology operations, communications systems, operations centers, network operations centers (NOC), security operations centers (SOC), help desk operations, or similar technical environments. Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems, including Microsoft Teams, Cisco, Zoom, Polycom, or similar collaboration platforms.
K2 StaffingIT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IIEllicott City, MARYLANDWork with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory .
AAC IncNewSr IT Security/Vulnerability Management Specialist AAC IncSr IT Security/Vulnerability Management SpecialistBethesda, MDDesired Qualifications: ·Experience with scripting and automation (e.g., Python, PowerShell) to automate scanning tasks, reporting, and API integrations; administration and operation of security scanning and vulnerability management platforms such as Nessus. ·Maintain scan schedules, asset groups, scan policies dashboards, and reports tailored to agency infrastructure and communicate risk posture and remediation progress to relevant infrastructure, application, and cloud teams to remediate vulnerabilities.
International City County ManagementIT Manager International City County ManagementIT ManagerWashington, DC$120,000–$143,571 / yearOversee all association technology systems (including the association management system (AMS), website, learning management system (LMS), Microsoft 365 ecosystem, etc.), driving evaluation and procurement processes to deliver solutions that enhance operations; direct large-scale IT initiatives and ensure achievement of defined goals. Monitor and address potential technology and security vulnerabilities by implementing proactive risk management strategies that safeguard organizational systems, protect sensitive data, and support ongoing business continuity and operational stability.
Corus InternationalSenior Associate, IT Service Desk Coordinator Corus InternationalSenior Associate, IT Service Desk CoordinatorWashington, DC$62,000–$80,000 / yearThe mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs.
TekSynapSenior IT Subject Matter Expert TekSynapSenior IT Subject Matter ExpertMaryland$206,000–$238,000 / year
U.S. NavyNewIT Professional U.S. NavyIT ProfessionalBaltimore, MDKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Praescient Analytics LLCIT Systems Administrator - Army (TS/SCI) Praescient Analytics LLCIT Systems Administrator - Army (TS/SCI)arlington, VAPraescient Analytics is a Certified Woman-Owned Small Business (WOSB) with over a decade of expertise in advanced analytics, engineering, and DevOps, specializing in transforming complex data into actionable intelligence for informed decision-making. About Praescient Analytics: Praescient Analytics is a leader in delivering advanced analytic, data engineering, and technology integration solutions in support of the Department of Defense (DoD), Intelligence Community, and federal law enforcement.
Otoe Missouria GroupSenior IT Systems Engineer Otoe Missouria GroupSenior IT Systems EngineerWashington, DC, DCThe ideal candidate is a hands-on engineer—not a help desk technician—with strong experience in systems engineering, security integration, and federal compliance frameworks. Otoe Missouria Group (OMG) is a tribally owned business dedicated to delivering high-quality solutions across a range of industries.
Chimes International LimitedIT Support Specialist Chimes International LimitedIT Support SpecialistBaltimore, MDFull timeOur vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - is delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
TekSynapIT Service Center (ITSC) Manager w/Secret Clearance TekSynapIT Service Center (ITSC) Manager w/Secret ClearanceWashington, Washington, DC$150,000–$200,000 / year
PeratonSenior IT Operations Manager PeratonSenior IT Operations ManagerWashington, D.C.$146,000–$234,000 / yearOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
TechDigital CorporationIT - AV Specialist TechDigital CorporationIT - AV SpecialistWashington, DCThis position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony.
PLUS CommunicationsIT & Business Operations Specialist PLUS CommunicationsIT & Business Operations SpecialistArlington, VAPLUS Communications is looking for an IT & Business Operations Specialist to join our Operations team who is eager to take on meaningful work, grow their technical skill set, and contribute as a valued member of our team. As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.
U.S. Department of DefenseIT Project Manager (Plcypln) - CES Recent Graduate U.S. Department of DefenseIT Project Manager (Plcypln) - CES Recent GraduateFort Meade, MD$57,736–$91,815 / yearAlternatively, If you are a current military member in active duty service and do not have a copy of your DD Form-214, you must submit a written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is submitted with your application for this position. Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience.
Cortek IncIT Project Manager Cortek IncIT Project ManagerFalls Church, VAContractorAbout CORTEK: Founded in 2003, CORTEK is a distinguished Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in Chemical, Biological, Radiological, and Nuclear (CBRN) defense, Weapons of Mass Destruction (WMD) terrorism prevention, Counter-WMD (CWMD) support services, and Freedom of Information Act (FOIA)/Privacy Act support. Our proven track record includes 12 years of incumbency on DOS contracts supporting WMD threat mitigation and consequence management programs, as well as comprehensive support for the Defense Threat Reduction Agency's (DTRA) technical and strategic objectives across Physical and Biological Sciences, Engineering, Policy, and Operations.
U.S. Department of DefenseIT CYBERSECURITY SPECIALIST (NETWORK/INFOSEC) U.S. Department of DefenseIT CYBERSECURITY SPECIALIST (NETWORK/INFOSEC)Fort Meade, MD$143,913–$187,093 / yearVeterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.
U.S. Department of DefenseIT SPECIALIST (CUSTSPT/INFOSEC) U.S. Department of DefenseIT SPECIALIST (CUSTSPT/INFOSEC)Joint Base Anacostia-Bolling, DC$106,437–$158,322 / yearVeterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
IBSS CorporationIT Support Specialist IBSS CorporationIT Support SpecialistSilver Spring, MD$86,000–$93,000 / yearIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at Recruiting@ibsscorp.com. This is primarily an onsite position in Silver Spring, MD; while some telework may be permitted, the majority of tasks require a physical presence to address hardware and provide hands-on user support.
Fusion TechnologyIT Specialist Fusion TechnologyIT SpecialistWashington, DCFusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community.
TalentFish LLCSenior IT Technical Specialist TalentFish LLCSenior IT Technical SpecialistRockville, MD$41–$53 / hourThis role supports workstations, servers, network infrastructure, AV technologies, cloud-based systems, and scientific laboratory environments while partnering closely with IT leadership and infrastructure teams to ensure reliable day-to-day operations and exceptional end-user support. All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.
Baltimore Aircoil Company, Inc.Sr IT Support Specialist Baltimore Aircoil Company, Inc.Sr IT Support SpecialistJessup, MDFull timeIn addition to operational support, the Senior IT Support Analyst actively contributes to problem management, knowledge development, service improvement initiatives, and cross-team collaboration, helping to elevate the overall effectiveness and maturity of IT Service Operations globally. The role has a high level of interaction with end users, IT peers, technical specialists, and external service providers, and plays a key role in maintaining service stability and user satisfaction.
Edgewater Federal Solutions, Inc.IT System Administrator Edgewater Federal Solutions, Inc.IT System AdministratorWashington, Washington, DC$80,000–$100,000 / yearEdgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. Experience administering Windows 10/11 systems, Office 365/Azure Administration; SharePoint Online Administration, Teams Administration.
Quattro Consulting LLCIT Project Manager Quattro Consulting LLCIT Project ManagerBethesda, MD$99,000–$123,000 / yearPart timeThe ideal candidate will possess strong leadership, project management, and stakeholder engagement experience within Intelligence Community (IC) or Department of Defense (DoD) environments and be capable of operating effectively in a dynamic, high-visibility setting with frequent interaction with senior government officials. This position will serve as the primary on-site lead responsible for managing program execution, overseeing personnel, coordinating with Government leadership, and ensuring successful delivery of technical, operational, and administrative support requirements across the effort.
Phaxis LLCIT Service Desk Manager (Hands-On, Multi-Location Leadership) Phaxis LLCIT Service Desk Manager (Hands-On, Multi-Location Leadership)Washington, DC$160,000–$190,000 / yearThis role is responsible for managing daily service desk operations across multiple locations while actively participating in ticket resolution, escalation management, and continuous service improvement. The ideal candidate combines strong leadership capabilities with deep technical expertise, thrives in a fast-paced environment, and is passionate about delivering exceptional end-user support.
Sealing Technologies, a Parsons CompanyIT Specialist Sealing Technologies, a Parsons CompanyIT SpecialistColumbia, MD$50,000–$60,000Sealing Technologies, a Parsons company, innovates and delivers high-performance deployable anywhere technologies that push what's possible at the edge, enabling organizations across the globe to solve complex challenges with speed and confidence. In this role, you will support day-to-day IT operations, end-user technology needs, hardware and software troubleshooting, account support, conference room technology, and general infrastructure support across the organization.
Arete AssociatesIT Systems Administrator Arete AssociatesIT Systems Administratorfalls church, VA$95,000–$125,000 / yearExperience in one or more of the following: Microsoft 365, Azure or AWS Administration, SharePoint, Veeam Backup & Replication, or SCCM Configuration ManagerFamiliarity with classified information system Cyber Security tools and technologies (Nessus/ACAS, SCAP Compliance Checker, DISA STIGs).Experience collaborating with Cyber Security professionals. The salary range for this role is $95,000 to $125,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills.
AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies IncIT Service Desk Analyst (Level 2 / L2 Support)Washington, DCAbility to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
Office of the Assistant Secretary for Administration and ManagementIT Specialist (Network & Enterprise Monitoring) Office of the Assistant Secretary for Administration and ManagementIT Specialist (Network & Enterprise Monitoring)Washington, DC1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail .2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Responsibilities The role supports the Chief Information Officer (OCIO) and its Division of Network Services, which manage DOL's enterprise IT and network infrastructure including secure data environments, modernization efforts, service desk operations, and enterprise network performance to ensure reliable, secure, and efficient technology services across the department.
Goldbelt, Inc.IT Tier 2 Support Technician (DLI-W) Goldbelt, Inc.IT Tier 2 Support Technician (DLI-W)Arlington, Virginia$65,029.12–$73,157.76 / yearMonitors conventional & web applications; assesses knowledge management needs; identifies & obtains required resources; provides oversight, planning coordination w/ Garrison IT requirements; initiates & forwards Requests for Services to the NEC; acts as liaison to the NEC for repair of IT equipment; monitors all common-user C4/IT baseline services; coordinates backup & archive services. The IMO representative assists commander/ director/chief in effectively managing the organization’s IM/IT processes & resources that enable the organization’s business & mission processes.
The Executive Leadership CouncilSr. I.T. Manager of Operations & Delivery The Executive Leadership CouncilSr. I.T. Manager of Operations & DeliveryWashington, DCInstallation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization; possesses an advanced understanding of the installation tools and uses them to install systems at the enterprise level; demonstrates a strong working knowledge of integration procedures and is able to integrate systems at the departmental level; possesses an advanced working knowledge of troubleshooting techniques and can independently perform troubleshooting without the use of pre-written processes; troubleshoots issues affecting multiple systems at the business unit level; anticipates potential user issues and determines what changes need to be made to the relevant IT before there are any concerns. • Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; fosters team camaraderie, collaboration, and cohesion; understands the impact of one's actions on the ability of their team members to do their jobs; respects the differences other team members bring to the table by openly seeking others' opinions; makes suggestions to improve team engagement and effectiveness; supports implementation of team decisions; professionally gives and seeks feedback in order to achieve common goals.