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Knowledge, Skills, and Abilities: • Understanding of and commitment to the mission and role of a community college • Ability to design engaging, student-centered instruction that supports diverse learners • Ability to work independently and collaboratively with faculty and staff • Strong organizational and time-management skills • Willingness to teach face-to-face (day and/or evening), online, hybrid, and off-site classes as needed. Minimum Qualifications: • Bachelor's degree from a regionally accredited institution in computer science, information technology, or a closely related discipline • Demonstrated ability to teach college-level information technology or other computing courses • Strong oral and written communication skills • Ability to teach in multiple instructional modalities (face-to-face, online, hybrid).

Full-Time IT Instructor Salary Depends on QualificationsLocation: Hamlet, NC
Job Type: Full-Time
Job Number: 00335
Division: Administration
Department: Information Technology
Opening Date: 03/09/2026Description
BenefitsGeneral Description:
An Instructor, under the authority and direction of the Vice President for Instruction/Chief Academic Officer and in cooperation with the Program Coordinator and Dean, is responsible for providing effective instruction in the assigned curriculum area.Duties and Responsibilities:<ol><li>Teaches students effectively to meet student learning outcomes.</li><li>Holds class sessions as scheduled to meet student learning outcomes.</li><li>Maintains office hours as required by college policy.</li><li>Makes course syllabi and Instructor Course Requirements available to students no later than the first class session or the first date of the course session for Distance Learning courses. Rubrics used to evaluate specific assignments should also be made available to students.</li><li>Provides clearly organized and understandable instruction.</li><li>Provides adequate and timely feedback and evaluation of assignments.</li><li>Maintains a positive attitude in interactions with students and shows a genuine concern for student learning.</li><li>Fulfills obligations in student recruiting, advising, orientation, and registration.</li><li>Assists in the continual evaluation and enhancement of curricula through the planning process and departmental meetings.</li><li>Provides the Vice President for Instruction or his/her designee with updated Instructor's Course Requirements that reflect expected student learning outcomes.</li><li>Submits accurate and complete records and reports in a timely manner to provide assessment data for institutional improvement.</li><li>Attends and participates in faculty, advisory, and assigned committee meetings designated to improve curriculum programs.</li><li>Participates in professional development, including back-to-industry, conference, and workshop activities that lead to professional and institutional advancement.</li><li>Accepts other duties as assigned.</li></ol>Minimum Qualifications:• Bachelor's degree from a regionally accredited institution in computer science, information technology, or a closely related discipline
• Demonstrated ability to teach college-level information technology or other computing courses
• Strong oral and written communication skills
• Ability to teach in multiple instructional modalities (face-to-face, online, hybrid)Preferred Qualifications:• Master's degree from a regionally accredited institution with at least 18 graduate semester hours in computer science, information technology, or a closely related discipline
• Teaching or professional experience in artificial intelligence, machine learning, data science, cybersecurity, networking, or related fields
• Industry experience in information technology or related computing
• Relevant professional certifications (e.g., CompTIA, Cisco, AWS, Microsoft, etc.)
• Prior college or postsecondary teaching experience
• Experience using learning management systems such as Canvas, Moodle, or similar platformsKnowledge, Skills, and Abilities:• Understanding of and commitment to the mission and role of a community college
• Ability to design engaging, student-centered instruction that supports diverse learners
• Ability to work independently and collaboratively with faculty and staff
• Strong organizational and time-management skills
• Willingness to teach face-to-face (day and/or evening), online, hybrid, and off-site classes as neededSalary Grade: RCC Salary Schedule
Location: RichmondCC Service AreaRichmond Community College offers a comprehensive benefits package. To learn more, please visit this page on our college website.Employer: Richmond Community College
Address: Richmond Community College
P O Box 1189
Hamlet, North Carolina, 28345
Phone: 910-410-1804
Website: <a href="http://www.richmondcc.edu" rel="nofollow">http://www.richmondcc.edu</a>

RICHMOND COMMUNITY COLLEGE

Full-Time IT Instructor

Amazon Web Services (AWS)

Artificial Intelligence (AI)

Canvas

Cisco Network Systems

Communication Skills

CompTIA - Computing Technology Industry Association

Computer Science

Data Science

Distance Learning

High Tech Industry

Higher Education

Information Technology & Information Systems

Internet Security

Learning Management System (LMS)

Machine Learning

Microsoft Product Family

Moodle

Organizational Skills

Presentation/Verbal Skills

Project/Program Coordination

Time Management

Training/Teaching

Training/Teaching Curriculum

University/School Policies

Writing Skills

OTHER

The manager partners closely with IS and operational directors, managers, and cybersecurity and compliance teams to operationalize security controls and maintain adherence to healthcare regulatory requirements. This role leads the help desk team, manages identity and access workflows for systems, and ensures that infrastructure and system monitoring processes support high-availability patient care operations.

Overview:
The IS Support and Operations Manager oversees frontline information systems support, and core IS operational services, ensuring dependable, secure, and compliant delivery of technology to enterprise-wide users. This role leads the help desk team, manages identity and access workflows for systems, and ensures that infrastructure and system monitoring processes support high-availability patient care operations. The manager partners closely with IS and operational directors, managers, and cybersecurity and compliance teams to operationalize security controls and maintain adherence to healthcare regulatory requirements.

Responsibilities:
1. Uses an appropriate problem-solving approach to plan performance of service.<ul><li>Serves as a key operational liaison between IT, departments, and administrative leadership.</li><li>Promotes strong collaboration between help desk, system administrators, cybersecurity, network, integration, biomedical, and application support teams.</li><li>Differentiates between issues related to software/hardware/network and determines which can be resolved and which must be escalated for resolution.</li><li>Monitors service calls to ensure timely response, accurate resolution, reduce repeat issues, and increase first-call resolution.</li><li>Follows up with IS managers relating to open tickets that need attention.</li><li>Manages and monitors service desk system to ensure data integrity and accuracy.</li><li>Maintains a strong customer-service culture with consideration of the urgency and sensitivity of patient-care operations.</li><li>Proactively plans for support of systems by interacting with project leaders, managers, and end users to meet support needs.</li><li>Assists our outside heath care partners with security measures.</li><li>Ensures proper identity verification for third-party and offshore contractors.</li></ul> 2. Provides services with consideration of the physical, psychosocial, cultural/spiritual, and age specific needs of those served.<ul><li>Responds to service requests from enterprise-wide users relating to security, software, hardware, mobile devices, and network issues.</li><li>Works collaboratively with information systems staff members in resolving issues in accordance with established policies and procedures.</li><li>Manages system access request process, user provisioning, and terminations with consideration of system and data security.</li><li>Standardizes onboarding/offboarding processes, including account creation and access to software applications.</li><li>Works with end users to implement multi-factor authentication and secure and self-service password resets.</li><li>Supervises and monitors daily activities of Help Desk personnel to ensure adherence to service level agreements and manage customer expectations.</li><li>Acts as an escalation point for help desk staff to address end user issues or newly identified system issues.</li><li>Coordinates and assists with all activities surrounding the management, implementation, and upgrade of the service desk system.</li></ul>3. Uses equipment/supplies correctly.<ul><li>Has a working knowledge of hardware, software, operating systems, virtualization, business productivity tools (ex. M365), and the network.</li><li>Manages the automated call distribution system workflows for the help desk and works with the network and telecommunications team to make pertinent modifications.</li><li>Understands and follows established procedures for system down time and issue escalation.</li><li>Assists internal staff and external vendors with installation, upgrade, and maintenance of hardware, software, and operating systems.</li></ul> 4. Uses appropriate safety and infection control measures.<ul><li>Maintains a clean, secure, and safe environment in the Data Center and Help Desk.</li><li>Promotes a safe environment in the use of technology.</li><li>Adheres to bloodborne pathogen standard, OSHA, and corporate requirements.</li><li>Ensures staff are thoroughly trained in response to emergency events, including Data Center fire protection, temperature management, and water management.</li><li>Implements the organization’s security posture, including protecting software and systems from outside intrusion, social engineering, and developing and managing appropriate user Active Directory accounts.\</li><li>Monitors the Help Desk inbox for security alerts sent from security tools such as M365 Defender and Proofpoint and notifies the security team of these high priority alerts.</li><li>Trains help desk analysts on identity processes for Active Directory, EHR systems, and software applications, including verifying user identity following processes defined by the cybersecurity policies.</li><li>Ensures access provisioning aligns with HIPAA, security, and organizational policies.</li><li>Collaborates with cybersecurity manager to implement MFA, privileged access workflows, and identity governance controls.</li><li>Supports rapid response to access-related incidents, including disabling accounts, suspicious activity, and urgent clinical access needs.</li><li>Works closely with cybersecurity, compliance, and privacy teams to operationalize security controls within IT operations.</li><li>Supports privacy and security compliance efforts, including audits, access reviews, and documentation. </li><li>Assists with security incident response by providing system, access, and operational insights.</li></ul> 5. Teaches/directs/advises/informs others in an appropriate manner.<ul><li>Oversees daily operational monitoring for servers, storage, virtualization, and network components that support EHR, clinical, and business systems.</li><li>Ensures proactive detection and resolution of issues that could impact patient care or operational continuity.</li><li>Maintains staffing levels by interviewing, selecting, orienting, and training help desk analysts and computer operators.</li><li>Supervises Help Desk staff by monitoring, mentoring, and evaluating work performance.</li><li>Leads, coaches, and develops the help desk team to deliver responsive, high-quality support to clinical, business, and remote staff.</li><li>Plans, assigns, and directs work schedules to ensure 24x7 coverage of the Data Center and the Help Desk with minimal overtime.</li><li>Develops and updates functional and technical training programs and documentation for departmental personnel in conjunction with other IS managers.</li><li>Communicates, trains, and mentors staff on new processes, new systems, and support information.</li></ul> 6. Reports/records information correctly.<ul><li>Uses appropriate software and reporting tools to document issues.</li><li>Tracks and analyzes trends in help desk calls/tickets to ensure high-level customer service and accountability for team performance.</li><li>Communicates and escalates service impacts, risks, and priorities in a clear, timely manner</li></ul>

Qualifications:
Education and Formal Training:<ul><li>BS/BA degree in Information Systems, Business, or related field required or equivalent combination of education and advanced industry experience.</li></ul> Work Experience:<ul><li>Minimum five years’ experience in help desk, computer operations, information systems, or customer service environment.</li></ul> Preferred experience:<ul><li>Supervisory or leadership</li><li>Knowledge of service desk systems, Active Directory, or automatic call distribution.</li><li>Experience supporting 24/7 operations.</li><li>Healthcare experience.</li><li>Understanding of Active Directory, identity lifecycle management, and access control principles</li><li>Familiarity with EHR and healthcare systems.</li><li>Knowledge of HIPAA, healthcare compliance requirements, and security best practices</li></ul>

FirstHealth of the Carolinas, Inc.

Manager, IS Support and Operations

Access Control

Authentication

Automatic Call Distributor (ACD)

Best Practices

Biomedical Software

Business Solutions

Call Monitoring

Clinical Information Systems

Clinical Support

Coaching

Computer Maintenance

Computer Operations

Computer Security

Customer Support/Service

Data Quality

Documentation

Emergency Response

HIPAA (Health Insurance Portability and Accountability Act)

Hardware Upgrades

Healthcare

Healthcare Quality

Help Desk

High Availability

Identify Issues

Identity Data Management

Incident Response

Infection Control

Information/Data Security (InfoSec)

Leadership

Maintain Compliance

Maintenance Services

Management of Information Systems/Technology (MIS)

Medical Record System

Mentoring

Microsoft Active Directory

Mobile Devices

Network Integration

Network Operations Center

Network Support

OSHA

Onboarding

Operating Systems

Operational Support

Operations Management

Operations Security (OPSEC)

Pathogens

Patient Care

People Management

Policy Development

Privacy Controls

Problem Solving Skills

Procedure Development

Regulatory Compliance

Regulatory Requirements

Resolve Customer Issues

Schedule Development

Security Compliance

Security Software

Service Level Agreement (SLA)

Social Engineering

Software Administration

Staff Training

Systems Administration/Management

Technical Delivery

Telecommunications

Telephone Skills

Training Program

Trend Analysis

Virtualization

Water Resource Management

[AW]-iCims

Ability to ensure all products and administrative documentation is completed and maintained, including continuity and historical reference, and design, develop, and implement network security measures that provide confidentiality, integrity, availability, authentication, and non-repudiation. 4+ years of experience reviewing assessment reports and assisting projects in identifying security risks, including technical and non-technical, and developing effective mitigation strategies, including Plan of Action and Milestones.

Position Summary:
MAG is currently looking for an Information Systems Security Manager (ISSM) to provide a variety of services leveraging the Risk Management Framework (RMF) accreditation. Services are associated with validation, approval, and sustainment of cybersecurity accreditation packages. Performs and analyze a range of Information Security Systems Manager (ISSO) activities and assist with the development and implementation of security policies in Fort Bragg, NC.

Essential Duties and Responsibilities:
Duties include, but not limited to:<ul><li>Leads the development, implementation, and sustainment of the organization’s cybersecurity program in accordance with NIST SP 800-53, and RMF guidance.</li><li>Oversees continuous monitoring, vulnerability management, and cybersecurity inspections.</li><li>Coordinates with Command leadership CIO/CDAO/CISO offices, and external stakeholders to ensure alignment with enterprise cybersecurity strategy.</li><li>Manages cybersecurity workforce roles in accordance with DoD 8140/8570 requirements.</li><li>Supervise ISSOs and contractors, provides technical direction. Ensures consistent implementation of cybersecurity policies, RMF requirements, and security controls across all supported systems.</li><li>Serves as Deputy RMF Supervisor for all assigned information systems.</li><li>Oversees system categorization, control selection, implementation, assessments, and authorization package development.</li><li>Ensures timely submission and maintenance of system Security Plans (SSPs) POA&Ms, Security Assessment Reports (SARs), and other RMF artifacts.</li><li>Coordinates with the Authorizing Official (AO), Security Control Assessor (SCA), and system owners to achieve and maintain Authorization to Operate (ATO).</li><li>Ensures continuous monitoring activities are executed and documented.</li><li>Oversees vulnerability scanning, STIG compliance, patch management, and security tool deployment (e.g., ACAS, HBSS/ESS, EDR).</li><li>Provides cybersecurity training, awareness, and guidance to system owners, administrators and users</li><li>Prepares for and supports cybersecurity inspections, audits, and readiness assessments (e.g., CORA, IG and JCIP inspections).</li><li>Represents the organization at cybersecurity working groups, technical exchanges and governance boards.</li><li>Supervise ISSOs and contractors, provides technical direction. Ensures consistent implementation of cybersecurity policies, RMF requirements, and security controls across all supported systems.</li></ul>

Requirements:
Minimum Requirements Knowledge and Skills The required skills and knowledge include: <ul><li>US Citizenship and Possess an Active TS/SCI Clearance. </li><li>In compliance with DoD Cyber Workforce 8570.01  </li><li>Experience applying abstract security requirements, including NIST 800-53 version 5 controls to information systems.</li><li>Experience in an advisory environment and communicating technical subjects to clients.</li><li>Knowledge of supporting the development or modification of System Security Plans, security requirements, and supporting documentation for the Assessment and Authorization process.</li><li>Ability to ensure all products and administrative documentation is completed and maintained, including continuity and historical reference, and design, develop, and implement network security measures that provide confidentiality, integrity, availability, authentication, and non-repudiation.</li><li>Mentor junior ISSOs, system administrators, and mission partners on RMF processes and best practices.</li><li>Support cyber assessments, inspections, red/blue team activities, and incident response planning.</li><li>Must meet position and certification requirements outlined in DoD Directive 8570.01 / 8140 for Information Assurance Management Level 2 or 3 (IAM Level II / III). </li></ul> The minimum years of related experience required:  <ul style="margin-top:0in"><li>5+ years of experience leading and implementing the Assessment and Authorization process under Risk Management Framework for new and existing information systems.</li><li>4+ years of experience reviewing assessment reports and assisting projects in identifying security risks, including technical and non-technical, and developing effective mitigation strategies, including Plan of Action and Milestones.</li></ul> Education <ul><li>The minimum level of education required is: BS in Computer Science or Information Technology (or equivalent experience)</li></ul> Desired RequirementsThe desired skills, knowledge, and education include: <ul><li>Familiar with DIA assessments and accreditation documentation within the XACTA management platform. </li><li>Familiar with eMASS - ENTERPRISE MISSION ASSURANCE SUPPORT SERVICES platform. </li><li>Conduct audits to identify how well controls are delivered/supported and potential opportunites for improvement with stakeholders. </li><li>Provide reports, briefs, and POAM creation for findings.</li><li>Ability to read, review, and consolidate ACAS scans, DISA STIGS, and Information Assurance Vulnerability Management (IAVM) results. </li><li>Excellent interpersonal skills, including the ability to work on multi-functional teams </li><li>Display detailed knowledge and understanding of multiple technology infrastructures. </li><li>Ability to serve as a principal advisor on all matters, technical and otherwise, involving the security of an IS.  </li><li>Exhibit individual initiative to influence events and achieve goals. Be proactive and a self-starter, going beyond specific job responsibilities to ensure goals and achieved or exceeded. </li><li>Travel as necessary for customer projects, technology expositions, and corporate meetings. </li></ul> Other Qualifications <ul><li>Outside of the above, other certifications, licenses, or clearances include: None </li><li>Physical requirements for the job include the ability to work in an office and lab environment. </li></ul>

Benefits and Compensation:
At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $135,00.00 to $150.00.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.

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Full-Time IT Instructor RICHMOND COMMUNITY COLLEGE

Manager, IS Support and Operations FirstHealth of the Carolinas, Inc.

Information Systems Security Manager (ISSM) MAG Aerospace

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