Receives, logs, prioritizes, and resolves support requests from all channels (phone, email, chat, walk-in, voicemail, and self-service portal) for network and Wi-Fi connectivity, Windows and Mac computers, printers, mobile devices, applications, audio/visual and hybrid-meeting technology, and ad hoc requests. Beyond resolving incidents, the Analyst helps the service desk work smarter: documenting solutions in the knowledge base, using approved AI and automation tools to improve speed and quality, identifying recurring problems, and supporting day-to-day administration of identity, device, and application platforms.