The IT Service Desk intern will start by getting trained on GCM's end user technology stack which includes (but is not limited to) Microsoft 365, Azure Active Directory, Azure Virtual Desktop, Windows 11 administration, Active Directory, Exchange Online, SharePoint Online, Microsoft Endpoint Manager, Atlassian (e.g., Jira Service Desk), Cisco Meraki and our GenAI solutions. The intern will be involved in the following activities: Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.).