UNKNOWN

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This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. 2. Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency.

YEAR

<figure><img src="https://gallery-cdn.breezy.hr/acd61/Picture1.png"/></figure>STARTING RATE -  $45,000.00SUMMARYThe IT Help Desk Technician serves as the primary point of contact for technology support for faculty, staff, and students at the College. This position provides first level technical assistance, troubleshooting, and customer service for computer hardware, software, classroom technology, and campus systems. The IT Help Desk Technician supports teaching, learning, and administrative operations while maintaining a high standard of professionalism, service quality, and information security.QUALIFICATIONS 1. Associate's degree in information technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.    Bachelor's degree preferred. 2.	Working knowledge of Windows operating systems and common desktop applications. 3.	Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. 4.	Ability to troubleshoot hardware, software, and basic network issues using a logical and methodical approach. 5.	Ability to work effectively with a diverse campus community, including students, faculty, and staff. 6.	Ability to maintain confidentiality and comply with FERPA, data privacy, and institutional policies. KNOWLEDGE, SKILLS, AND ABILITIES 1.	Experience providing IT support in a higher education or public sector environment. 2.	Familiarity with Microsoft 365, learning management systems, and enterprise IT environments. 3.	Experience using IT ticketing systems and remote support tools. 4.	Relevant technical certifications (e.g., CompTIA A+, Microsoft). RESPONSIBILITIES: 1.	Serve as the first point of contact for IT support requests via ticketing system, phone, email, and in person assistance. 2.	Provide timely, courteous, and effective technical support to faculty, staff, and students with varying levels of technical proficiency. 3.	Install, configure, troubleshoot, and maintain desktop and laptop computers, printers, and peripherals. 4.	Diagnose and resolve issues related to operating systems, software applications, and college supported technologies. 5.	Assist users with account access issues, including password resets and authentication, in accordance with security policies. 6.	Support classroom and instructional technology, including projectors, computers, and audio visual equipment. 7.	Respond to classroom technology issues during instructional hours as assigned. 8.	Accurately document service requests, troubleshooting steps, and resolutions in the IT ticketing system. 9.	Escalate complex or unresolved issues to appropriate IT staff while maintaining ownership of the request. 10.	Assist with technology deployments, refresh cycles, inventory tracking, and IT projects as assigned. 11.	Follow all College policies related to information security, FERPA, acceptable use, and data privacy. 12.	Maintain confidentiality of sensitive student, employee, and institutional information. 13.	Attend required training sessions and departmental meetings. 14.	Perform other related duties consistent with the scope of the position.<ol></ol>Clinton Community College does not discriminate on the basis of race, sex, color, creed, religion, age, national origin, disability, marital status, sexual orientation, gender identity, transgender status, pregnancy, predisposing genetic characteristics, domestic violence victim status, military status or status as a disabled veteran or veteran of the Vietnam era or other statuses protected by state and federal law.  Consistent with the Americans with Disabilities Act, applicants who require reasonable accommodations during the employment process should notify Human Resources as necessary.

SUNY Clinton - Clinton Community College

IT Help Desk Technician

Audiovisual

Authentication

Communication Skills

CompTIA A+

Computer Hardware

Computer Maintenance

Computer Music and Audio

Computer Science

Computer Services

Computer Software

Customer Support/Service

Desktop PC

Educational Technology

Family Educational Rights and Privacy Act (FERPA)

Government

Help Desk

Higher Education

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Laptop PC

Learning Management System (LMS)

Microsoft Product Family

Microsoft Windows Operating System

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Project Tracking

Software Administration

Technical Support

Time Management

Training/Teaching

BreezyHR

ADAPTED_NOW

Implementation and support of enterprise systems, working with a non-technical user community, working on teams consisting of non-technical employees and vendor personnel, process mapping and the application of continuous quality improvement principles. This position will participate in the data analytics development cycle to provide useful reports and information that supports business and clinical workflow and the analysis of financial and clinical data entered into the Electronic Medical Record (EMR).

HOUR

<h2>Overview</h2>Copley Hospital, located in Morrisville/Stowe VT, is in search of a Business Systems Analyst to join our Information Technology team! The Business Systems Analyst supports the organization’s business and technology needs by working with customers to resolve issues and optimize their use of CPSI, eClinicalWorks, and other systems. In addition, the Business Analyst gathers requirements and defines technological solutions to take advantage of new tools. An added role is the strategic planning, design and implementation of custom reports and data analysis to support the project goals and objectives of the business systems and EMR initiatives. This position will participate in the data analytics development cycle to provide useful reports and information that supports business and clinical workflow and the analysis of financial and clinical data entered into the Electronic Medical Record (EMR). This is a Full-Time position (PT available). Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Per Diem needs with day and evening shift availability. Please consider applying to discuss how your availability may align. Compensation: $30-34/hour. The posted salary range reflects compensation for candidates with limited experience. An offer may vary based on factors such as experience, education, skills, internal equity, and market data. An offer of employment may be outside of the posted range based on those factors.<h2>Responsibilities</h2><ul><li>Provides customer support and training. <ul><li>Identifies and develops solutions to business issues</li><li>Optimizes end customers’ utilization of available tools</li><li>Assists with the development of training programs</li><li>Assists customers in the development of ad hoc reports</li><li>Advises customers on data structure and terminology</li><li>Provides on-call support and staffing of the help desk</li></ul></li><li>Provides business application and end customer tool support for CPSI, eClinicalWorks and other systems. <ul><li>Gathers business requirements in preparation for implementation of new solutions</li><li>Serves on Performance/Process Improvement teams and application Core Teams</li><li>Serves as a support resource for all business application issues</li><li>Works effectively with vendors to resolve business application issues</li><li>Understands the data structure of the enterprise system to facilitate query and reporting</li></ul></li><li>Identifies and facilitates business operations improvements <ul><li>Continually examines opportunities for standardization and consolidation of operations for efficiency of service</li><li>Performs project planning and execution for IT initiatives</li><li>Analyzes costs and benefits of specific IT initiatives</li></ul></li><li>Assists in daily operations of Information Technology services <ul><li>Serves as back up for the IT Business Systems [Coordinator/ Supervisor/ Manager]</li><li>Performs other related duties as requested by IT leaders</li></ul></li></ul><h2>Qualifications</h2>Education:<ul><li>Bachelors degree in IT, business or related field; or a combination of equivalent education and experience. </li></ul>Desired Experience:<ul><li>Implementation and support of enterprise systems, working with a non-technical user community, working on teams consisting of non-technical employees and vendor personnel, process mapping and the application of continuous quality improvement principles.</li><li>Three to five years of IT experience in the healthcare industry.</li></ul>Desired Skills:<ul><li>Understanding of accounting and healthcare revenue cycle concepts</li><li>Experience working with Microsoft Access and Excel preferred</li><li>Data mining within Access databases</li><li>Proficient in business process analysis and graphically depiction of flow</li><li>Strong problem-solving skills</li><li>Good analytical abilities</li><li>Meeting facilitation</li><li>Excellent verbal and written communication skills (i.e., meeting minutes, emails, follow-up, etc.)</li><li>Excellent organizational skills</li></ul>

Copley Hospital

IT Business Systems Analyst

Business Analysis

Business Development

Business Operations

Business Processes

Business Solutions

Business Support

Clinical Data

Clinical Support

Cost Analysis

Data Analysis

Data Mining

Data Structures

Electronic Medical Records

Equity Securities

Financial Analysis

Financial Reporting

Healthcare

Hospital

Medical Billing

Meeting Minutes

Microsoft Access Database

Microsoft Excel

On Call

Operational Improvement

Operations

Organizational Skills

Performance Management

Presentation/Verbal Skills

Process Analysis

Process Improvement

Project Execution

Project Planning

Quality Management

Reporting Skills

Requirements Management

Resolve Customer Issues

Revenue Accounting

Strategic Planning

Systems Analysis

Training Program Development

Workflow Analysis

Writing Skills

Copley Health Systems Jobs

The job duties assigned to this role will include: assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.

<h2>Overview</h2>Copley Hospital, located in Morrisville/Stowe VT, is in search of a Technical Support Analyst to join our IT team! The Technical Support Analyst is an integral part of the IT support team who troubleshoots and resolves all organization-wide IT issues. The job duties assigned to this role will include: assigning and resetting usernames and passwords to new and existing employees, maintaining active users in multiple software applications, supporting employee/staff IT needs via remote access and desk-side support. The Technical Support Analyst will also assist in installation of hardware and software, and other IT-related duties to support and resolve technical issues. In this role, you will be hands-on with PC hardware and software. You will provide HelpDesk Tier 1 technical support and training to system users to help them become more efficient and successful in their use of technology. You will also be responsible for tracking and monitoring ongoing tasks, distributing reports, and participating in special projects. Candidates will ensure end-user computer issue needs are resolved and documented in a friendly, helpful and timely manner. This is a Full-Time position (PT available). Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Per Diem needs with day and evening shift availability. Please consider applying to discuss how your availability may align. Compensation: $25-30/hour. The posted salary range reflects compensation for candidates with limited experience. An offer may vary based on factors such as experience, education, skills, internal equity, and market data. An offer of employment may be outside of the posted range based on those factors.<h2>Responsibilities</h2><ul><li>Assists users with requests submitted through the IT ticketing system.</li><li>Fields incoming help requests from end-users via telephone and e-mail in a courteous and helpful manner.</li><li>Determine nature and scope of the customer's issue, provide appropriate response and escalation of issue to the right IT staff to complete.</li><li>Documents, diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.</li><li>Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.</li><li>Performs new hire orientation password set-up and basic computer navigation training to new users.</li><li>Evaluates unresolved issues and monitors follow-up to ensure timely resolution.</li><li>Records, and tracks the help desk request problem-solving process through to final resolution.</li><li>Identifies and learns about software and hardware used and supported by the organization.</li><li>Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>Test fixes to ensure problem has been adequately resolved.</li><li>Performs post-resolution follow-up to requests.</li><li>Performs other duties or special projects as required or as assigned.</li></ul> <h2>Qualifications</h2>Education Required:<ul><li>Associates Degree or certification preferred. High School education plus one to three years of relevant computer experience, or a combination of education and experience from which comparable knowledge and skills are acquired will be considered.</li></ul> Skills Required:<ul><li>Ability to present ideas in user-friendly language.</li><li>Documents details surrounding incident in IT ticket tracking system.</li><li>Communicates with employees in a professional friendly and courteous manner.</li><li>Assists in performing installs, upgrades, and configures customer-specific hardware and software as requested.</li><li>Possesses the ability to complete multiple simultaneous projects in a timely manner.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Exceptional customer care skills including telephone, verbal and written skills.</li><li>Experience working in a team-oriented, collaborative environment.</li><li>Ability to communicate effectively on the phone as a help desk call center coordinator.</li><li>Ability to deal effectively and courteously with a wide variety of company users who have varying levels of computer understanding and experience.</li></ul>

IT Technical Support Analyst

Analysis Skills

Call Centers

Employee Orientation

Establish Priorities

Hardware Administration

Hardware Installation

Hardware Repair

Multitasking

PC Hardware

PC Software

Preventative Maintenance

Remote Access

Sales Closing Skills

Search Technology

Software Installation

Systems Administration/Management

Team Player

Technical Leadership

Technical Training

Telephone Skills

Testing

OTHER

Under the direction of the Vice President of Information Technology, this position serves as the primary point of contact, subject matter expert, systems analyst, and project coordinator for all Copley Hospital clinical and operational interfaces. You will work directly with our internal clients and vendors to install our interface engine, build interfaces and work-flows, and troubleshoot complicated system issues.

Overview:
Copley Hospital, located in Morrisville/Stowe VT, is looking for a Clinical Interface Engineer to join our IT department! Under the direction of the Vice President of Information Technology, this position serves as the primary point of contact, subject matter expert, systems analyst, and project coordinator for all Copley Hospital clinical and operational interfaces.  You will work directly with our internal clients and vendors to install our interface engine, build interfaces and work-flows, and troubleshoot complicated system issues.  You will also perform complex data migration and conversion projects including scripting automated reports and processes.  The ability to investigate and troubleshoot work-flows and processes across departments will be critical to your success.  Time management, problem solving and excellent communication skills will be key in meeting project expectations. This is a Full-Time position (PT available).  Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Per Diem needs. Please consider applying to discuss how your availability may align. Compensation: $30-34/hour. The posted salary range reflects compensation for candidates with limited experience. An offer may vary based on factors such as experience, education, skills, internal equity, and market data. An offer of employment may be outside of the posted range based on those factors.

Responsibilities:
<ul><li>Analyze, coordinate, develop, test, and maintain clinical and operational systems exchanging data via HL7, DICOM, and other interface protocols.</li><li>Support proprietary and industry standard interfaces between clinical equipment, servers, software and outside entities.</li><li>Provide support for electronic medical records system interfaces including configuration and troubleshooting.</li><li>Provide education to staff embers regarding process changes and work-flow modifications related to interface installations and upgrades.</li><li>Provide electronic medical records system training to individuals and/or groups in formal or informal settings.</li><li>Communicate changes or new initiatives and key issues to supervisors, physicians, and staff.</li><li>Assume special projects as directed and document them appropriately.</li><li>Attend meetings and seminars as directed.</li><li>Provide after hours on-call and help desk coverage in accordance with department rotation.</li><li>Provide support for all clinical and business applications as well as network, server and user hardware.</li><li>Other duties as assigned by the Vice President of Information Technology or the Development Manager.</li></ul>

Qualifications:
Experience Requirements: Minimum two years clinical interface engineering experience and two years with a healthcare client or a healthcare related environment. Complex project management experience desired. License Requirements: None Certification Desired: CorePoint, Rhapsody, Cloverleaf, or Mirth. Skill Requirements: In depth knowledge of EMRs. Experience administering interfaces. Experience with database and programming languages. Skills Desired: Excellent customer service skills. Ability to work independently and as part of a team with staff at various levels. Excellent written and verbal communication skills. Attention to detail.  Impeccable time management.

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Online IT Jobs in Saint Albans, VT

IT Help Desk Technician SUNY Clinton - Clinton Community College

IT Business Systems Analyst Copley Hospital

IT Technical Support Analyst Copley Hospital

IT Clinical Interface Engineer Copley Hospital

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