Perform basic network connectivity troubleshooting (DNS, DHCP, VPN, Wi-Fi); escalate infrastructure-level issues to Tier 3. Administer business application accounts and access — user provisioning/deprovisioning, role and permission assignments — and manage software license assignment, tracking, and renewals across supported applications; troubleshoot installations, updates, and basic configuration, escalating vendor-specific or complex issues to Tier 3. Participate in a shared on-call rotation providing after-hours and weekend support for critical outages, and assist with Tier 1 ticket coverage during peak volume or staff absences. This role resolves escalated Tier 1 tickets, administers business application access and licensing, supports our Microsoft 365 environment, and delivers high-quality end-user support, escalating complex or unresolved issues to Tier 3. The ideal candidate brings solid Windows and M365 experience, a customer-first mindset, and willingness to travel to field locations as needed.