Help Desk Manager BTIHelp Desk ManagerWashington, DCFull timeThis position is responsible for managing daily service desk operations, supervising help desk personnel, allocating resources, monitoring ticket performance, and ensuring end-user technical issues are resolved within established service-level requirements. Prepare operational reports and management briefings addressing ticket volume, service-level compliance, open and aging tickets, escalations, staffing, customer-service issues, and overall help desk performance.
Oracle Federal Financials R12 Functional SME (P2p, CLM & G-Invoicing) i360technologies, Inc.Oracle Federal Financials R12 Functional SME (P2p, CLM & G-Invoicing)Herndon, VADocument Help desk trouble tickets in the help desk ticketing tool (Remedy) and leverage the tool to create help desk metrics and frequently asked question (FAQ) guides. The candidate will support federal agency migrations, implementation activities, production support, business process improvements, and Oracle R12 shared service operations.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Information Systems Security Officer Level 1 GrvtyInformation Systems Security Officer Level 1MarylandPay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.
NewHelp Desk Analyst CACI International Inc.Help Desk AnalystFort Belvoir, VA$70,800–$148,600 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
Linux Systems Administrator ManTechLinux Systems AdministratorLaurel, MDBachelor’s degree in technical discipline from an accredited college or university; an additional 5 years of SA experience might be substituted for a degree is required. Must communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
Networking Systems Administrator (Windows), Senior Navstar, Inc.Networking Systems Administrator (Windows), SeniorAnnapolis Junction, MD$125,000–$240,000 / yearOther responsibilities include: Quickly responding to IT Help Desk calls and emails in a professional manner; ensuring issues are resolved and/or escalated to the appropriate teams; and following up with teams and users to ensure issues are satisfactorily remediated. Executing the process for managing information assurance vulnerability alerts (IAVAs) and system security scanning for equipment suites in accordance with the System Security Plans for these systems to rapidly and accurately identify and remediate IAVAs.
Networking Systems Administrator (Linux), Senior Navstar, Inc.Networking Systems Administrator (Linux), SeniorAnnapolis Junction, MD$125,000–$240,000 / yearOther responsibilities include: Quickly responding to IT Help Desk calls and emails in a professional manner; ensuring issues are resolved and/or escalated to the appropriate teams; and following up with teams and users to ensure issues are satisfactorily remediated. Executing the process for managing information assurance vulnerability alerts (IAVAs) and system security scanning for equipment suites in accordance with the System Security Plans for these systems to rapidly and accurately identify and remediate IAVAs.
System Administrator Accenture Federal ServicesSystem AdministratorAnnapolis Junction, MDThe pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is: $96,200—$192,300 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia .
(ISSE/ISSO) Information Systems Security Engineer (TS/SCI + CI Poly) TopClearedRecruiting(ISSE/ISSO) Information Systems Security Engineer (TS/SCI + CI Poly)Chantilly, VirginiaCoordinating with various contractor and staff personnel to obtain the A&A content, as well as working with various customer security organizations to navigate the customers A&A process in order to achieve Authority to Develop (ATD), Interim Authority to Operation (IATT), as well as Authority to Operate (ATO). Basic knowledge is helpful, but not required for the following general topics: Cloud security control implementation, PKI implementation, STIG compliance and vulnerability management, and Security Development and Operations (SecDevOps).
Help Desk Manager IntegralHelp Desk ManagerFort Meade, Maryland$120,000–$135,000 / yearFull timeOverview: The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
NewManagement & Program Analyst HR Liaison Department of the Treasury, USManagement & Program Analyst HR LiaisonWashington, DC$106,437–$163,062 / yearYou must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. Specialized experience for this position must include: Serving as a Human Resources liaison or Management and Program Analyst by providing consultative guidance and technical advice to managers and leadership on personnel management principles, workforce planning, staffing strategies, Human Capital programs, and related policies and procedures.
HELP DESK ANALYST (OSB) Marine Corps Community ServicesHELP DESK ANALYST (OSB)VAInvoluntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. Routes organization and Operation StormBreaker OSB customer users to the correct team to provide technical guidance for corrective actions or advice on work efforts related to Operation StormBreaker (OSB) including account management and application provisioning.
System Administrator, Level 3 AvaloreSystem Administrator, Level 3Annapolis Junction, MarylandConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
IT SUPPORT & OPERATIONS SPECIALIST Calibre CPA GroupIT SUPPORT & OPERATIONS SPECIALISTBethesda, MD$60,000–$75,000 / yearThis position is responsible for supporting end users, maintaining technology systems, assisting with technology projects, and ensuring the reliable delivery of IT services throughout the organization. We are seeking an experienced IT Support & Operations Specialist to provide advanced technical support and operational assistance across the firm's multiple office locations and remote workforce.
Help Desk Tier 3 Support Personnel BTIHelp Desk Tier 3 Support PersonnelWashington, DCFull timeThe Tier 3 Support Personnel must possess advanced knowledge of supported applications, business processes, business rules, organizational policies, legacy systems, and end-to-end data flows. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
Systems Engineering, TS/SCI w/Poly PeratonSystems Engineering, TS/SCI w/PolyAnnapolis Junction, Maryland$146,000–$234,000 / yearFull timeProvide support to IT systems, including day-to-day operations, monitoring, and troubleshooting across client devices; deliver Tier 1 (Help Desk) and Tier 2 (escalation) support for problem identification, diagnosis, and resolution, while ensuring timely escalation and clear communication of status to agency management and internal customers. Peraton offers enhanced benefits to employees working on our critical National Security programs, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.
Solution Architect – ArcGIS Enterprise (Defense & Intelligence) EsriSolution Architect – ArcGIS Enterprise (Defense & Intelligence)Vienna, VirginiaWork closely and actively with Professional Services customers and partners to identify, design, and certify key GIS workflows for the ArcGIS enterprise platform and non-Esri platforms. Act as a lead, and empower the team by strategically leading all stages of the implementation process through mentoring, active coaching, review and aligning of budgets and portfolios, risk management and personnel management efforts.
Help Desk Agent Mvix (Usa), Inc.Help Desk AgentSterling, VAIf the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies. Do you: like helping customers? enjoy turning a sob story into a win? enjoy providing Technical guidance and direction? enjoy testing and implementing functions of Information management systems?.
NewInformation Systems Security Officer - TS/SCI with Polygraph General Dynamics Information TechnologyInformation Systems Security Officer - TS/SCI with PolygraphMcLean, VirginiaTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Construct thorough and complete security documentation to include, but not limited to, System Security Plans (SSPs), Plan of Actions and Milestones (POA&Ms), and any other artifacts to support the Body of Evidence (BOE), for sponsor's approval.