Digital fluency; demonstrated understanding of how users communicate, organize, and obscure activity across social media and online platforms; familiarity with major social media platforms, online communities, messaging environments, and publicly available web-based research sources. The Social Media Investigator uses social media and other open-source information to help detect, investigate, and flag threats to a high level customer's business, including physical security risks, scams, and other issues that could harm the organization or its employees.