Desktop support knowledge, which includes MS 365 (Azure, Entra, Exchange etc.) Active Directory, mobile and RDP/VPN support, Office 2016/365, Webex, Zoom, Teams, Web/Video Conferencing, Windows 10/11 on a variety of hardware, is required. Our Firm continues to earn placement on Top Workplaces lists across the country, including Chicago, Cleveland, Columbus, New York and San Francisco and has been recognized as a NorthCoast 99 Best Workplace in Northeast Ohio for nearly 25 years.