Operations Safety Engineer – Autonomous Systems ComriseOperations Safety Engineer – Autonomous SystemsSunnyvale, CA$0–$40 / hourFull timeCross-Functional Collaboration: Exceptional communication and interpersonal skills with a proven track record of influencing cross-functional working groups across engineering, policy, and frontline operations teams. In this role, you will facilitate risk assessments, support incident investigations, monitor fleet safety, and help maintain governance frameworks that align with evolving regulatory requirements and operational objectives.
NewOperations Excellence Manager - Manufacturing JobotOperations Excellence Manager - ManufacturingSan Leandro, CA$125,000–$150,000 / yearFounded nearly four years ago and based in Downey, CA, with operations supporting large-scale fast-paced manufacturing across multiple U.S. markets, we are a production-driven organization focused on operational excellence, continuous improvement, and developing people at every level of the plant. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewHVAC Service Operations Representative JobotHVAC Service Operations RepresentativeAlameda, CA$85,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will coordinate initial PMA visits, communicate with customers about scheduling and site requirements, support data accuracy, and help ensure renewals and retention efforts are handled professionally and on time.
NewOrganizational Culture Operations Specialist AxelonOrganizational Culture Operations SpecialistOakland, CA$40–$45 / hourProficiency with Microsoft 365 and collaborative platforms (e.g., SharePoint, Teams, Viva Engage, Newsletters, Digital Communications). Minimum 3 years of experience in program or product coordination, communications, or business operations.
IT Application Operations Analyst AxelonIT Application Operations AnalystOakland, CA$60–$75 / hourAnalyze existing SmartMeter application interfaces and tools, prepare logical models and procedures, create SQL code and scheduling scripts, and test/debug the application interfaces and tools. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery according to metrics and service level agreements.
NewDirector, M&A Procurement Operations Strategy KPMGDirector, M&A Procurement Operations StrategySan Francisco, CA$176,320–$433,090 / yearCreate insights related to the clients strategic and financial ambitions, including identifying the underlying value proposition and challenging the clients working capital/cash flow objectives through structured data analyses, identification of operational risks and driving efficiencies. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewAssociate, Fund Accounting and Operations Vaco LLCAssociate, Fund Accounting and OperationsSan Francisco, CA$110,000–$130,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to: The individual’s skill sets, experience, and training; Licensure and certifications; Office location and other geographic considerations; Other business and organizational needs.
NewInterim Revenue Operations Analyst Vaco LLCInterim Revenue Operations AnalystSan Francisco, CA$40–$50 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to: The individual’s skill sets, experience, and training; Licensure and certifications; Office location and other geographic considerations; Other business and organizational needs.
Director, Strategic Finance Operations Vaco LLCDirector, Strategic Finance OperationsSunnyvale, CA$250,000–$350,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to: The individual’s skill sets, experience, and training; Licensure and certifications; Office location and other geographic considerations; Other business and organizational needs.
NewTeam Captain On Field Operations DICK'S Sporting GoodsTeam Captain On Field OperationsDaly City, CA$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
NewTeam Captain Off Field Operations DICK'S Sporting GoodsTeam Captain Off Field OperationsDaly City, CA$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
Digital Ad Operations Specialist Pinnacle Technical ResourcesDigital Ad Operations SpecialistSanta Clara,, California$50–$55 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. • Deep expertise in DSPs like Display & Video 360 (DV360), The Trade Desk (TTD) and major social platforms including Meta (Facebook/Instagram), LinkedIn, and Reddit.
NewAquatic Life Support Systems Technician $26.00/HR-$28.00/HR Six Flags Discovery KingdomAquatic Life Support Systems Technician $26.00/HR-$28.00/HRVallejo, CA$26–$28 / hourSee Cedar Fair Terms & Conditions at https://www.sixflags.com/terms-of-use and Privacy Policy at https://www.sixflags.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. This person will be responsible for the day-to-day maintenance of aquatic animal exhibits and assisting with the operation and maintenance of the aquatic animal life support systems (LSS).
NewAquatic Life Support Systems Technician $26.00-$28.00/HR Six Flags Discovery KingdomAquatic Life Support Systems Technician $26.00-$28.00/HRVallejo, CA$26–$28 / hourThis person will be responsible for the day-to-day maintenance of aquatic animal exhibits and assisting with the operation and maintenance of the aquatic animal life support systems (LSS). Must possess a valid driver’s license and be able to operate vehicles (including but not limited to forklifts, golf carts, cars, trucks).
Weekend Exam Proctor/Monitor RaiseWeekend Exam Proctor/MonitorSanta Clara, CATemporaryPart timeDepending on site needs, you may be assigned to one of the following roles: Proctor — Manage a testing room, verify student IDs, read and follow test instructions, monitor the testing environment, operate digital tools, and report any issues. This role is a good fit for teachers, substitute teachers, education staff, college students, event staff, hospitality professionals, student services staff, and anyone comfortable helping manage groups in an organized setting.
Line Cook Valley Goat at Treehouse Hotel Silicon ValleyLine CookSunnyvale, CATreehouse Hotels celebrate creativity, handcrafted details, locally inspired food and beverage, sustainable practices, and thoughtfully designed spaces that encourage guests to connect, explore, and play. You'll prepare and execute dishes across multiple stations while supporting a variety of food and beverage venues throughout the hotel, helping deliver the quality and consistency our guests expect.
NewFixed Assets & Inventory Accounting Consultant (Senior or Manager) Vaco LLCFixed Assets & Inventory Accounting Consultant (Senior or Manager)Sunnyvale, CA$65–$80 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors, including but not limited to: The individual’s skill sets, experience, and training; Licensure and certifications; Office location and other geographic considerations; Other business and organizational needs.
NewLead Specialist, Oracle EPM KPMGLead Specialist, Oracle EPMSan Francisco, CA$152,475–$253,230 / yearManage work assignments and ticket progress in KPMG's ServiceNow environment, ensuring accurate documentation, communication, and timely updates to stakeholders; drive efficiency by continuously improving business process and task automation; support multiple clients simultaneously by prioritizing service requests, maintaining SLAs, and applying ITIL aligned service management practices. Ability to work closely with a mixed team including project managers, technical consultants (both on and offshore) and clients to deploy and operate technology solutions, including the ability to identify a problem and enact a multi-step approach to research the cause and resolve.
NewRegional HR Business Partner (Union Environment) | Northern California Vaco LLCRegional HR Business Partner (Union Environment) | Northern CaliforniaOakland, CA$115,000–$135,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewOutage Planner CAIOutage PlannerMartinez, CA$45–$5010+ years of experience in maintenance and/or engineering disciplines, preferably with experience in industrial outages, LV & HV Motors, heaters, power distribution equipment, and general preventative maintenance on various electrical components. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Portfolio Operations Support Specialist - CVC Investment Portfolio Management SK Hynix America IncPortfolio Operations Support Specialist - CVC Investment Portfolio ManagementSan Jose, CA$32–$42 / hourThis role will support the ongoing administration of completed startup and fund investments by regularly requesting required materials, organizing received documents, and updating internal files, dashboards, and systems. The role will involve email- and document-based communication with the Korea headquarters, U.S. entity, venture investment team, and portfolio companies to ensure smooth and stable execution of investment-related operational tasks.
Client Operations Support Manager Allied UniversalClient Operations Support ManagerUnion City, CAIn partnership with Branch Leadership and functional leadership, the Client Operations Support Manager is responsible for the day-to-day operations of administrative functions at an account level a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for the assigned account(s) for which the Client Operations Support Manager is responsible. RESPONSIBILITIES: Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce.
Associate Operations Support Specialist II - Nightshift Mainspring Energy IncAssociate Operations Support Specialist II - NightshiftMenlo Park, CARemote$27–$31 / hourCommercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations. Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we're quickly scaling for international expansion.
Associate Operations Support Specialist II - Nightshift Mainspring EnergyAssociate Operations Support Specialist II - NightshiftMenlo Park, CaliforniaRemote$22–$26 / hourAt Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don’t meet all posted requirements for a particular role, we’d still love to hear from you. Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power.
UAS Operations Support Specialist TSMGUAS Operations Support SpecialistSan Francisco, CAWe are seeking professionals interested in supporting the day-to-day execution of commercial drone operations. This role focuses on ground operations, aircraft readiness, logistics support, and operational coordination.
NewAutonomous Vehicle Operations Specialist (fsd - Unsupervised Ride Support) IntelliSourceAutonomous Vehicle Operations Specialist (fsd - Unsupervised Ride Support)San Mateo, CAFull timeHeadquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape. You'll serve as the on-site passenger experience and safety partner, helping ensure smooth pickups, drop-offs, and route navigation while capturing high-quality feedback to improve the technology.
Flight Operations Support Specialist II PivotalFlight Operations Support Specialist IIPalo Alto, CaliforniaDemonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment. We design, develop, and manufacture light eVTOL aircraft and are renowned for the BlackFly aircraft the world's first light eVTOL to fly manned missions and enter the consumer market.
Operations Support Specialist AmentumOperations Support SpecialistSan Francisco, VirginiaAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. You will also serve as part of a deployable team to both CONUS and OCONUS locations to provide support for short duration operations and exercises, and to support the development, testing, and employment of new capabilities.
NewCruise Operations Support Specialist Travel With LaniCruise Operations Support SpecialistMillbrae, CaliforniaYou will assist clients with planning, booking, and support throughout their journeys. We are bringing on Cruise Operations Support Specialists to join our remote team.
Online Operations - Support Specialist I Artech LLCOnline Operations - Support Specialist IMenlo Park, CA$21.95–$30.36 / hourThis role requires a strategic thinker who is passionate about problem-solving and protecting user experiences across our family of apps. We are seeking a dedicated and resilient Support Specialist to join our Online Operations team.
Manager, Platform Operations Support Systems YouTube Google LLCManager, Platform Operations Support Systems YouTubeMountain View, CAYou will lead the operational roadmap and configuration management for our core platform systems-including Salesforce ServiceCloud, Gemini Enterprise for Customer Experience, Google Applied AI systems, and our proprietary, in-house developed support systems. Build and mature a globally scalable ITSM support structure for YouTube"s CRM and Applied AI systems, managing vendor strategies, service-level agreements (SLAs), key performance indicators (KPIs), and automation.
Operations Support Specialist (Santa Clara, CA) American National Insulation IncOperations Support Specialist (Santa Clara, CA)Santa Clara, CA$13–$30 / hourAt American National Insulation, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time management, we want to talk to you!
NewCommercial Parts Coordinator / Fleet Operations Support Coordinator Reyes Fleet ManagementCommercial Parts Coordinator / Fleet Operations Support CoordinatorBenicia, California$26–$28 / hourFull timeAs the Fleet Operations Support Coordinator, you will be managing the proper inventory levels while supporting the fleet manager with administrative duties by processing vendor invoices for parts and service. The Fleet Operations Support Coordinator assists with the day-to-day operation of the shop parts department and plans, directs, and controls the activities to ensure technicians have the parts needed.
NewCommercial Parts Coordinator / Fleet Operations Support Coordinator Reyes Holdings LLCCommercial Parts Coordinator / Fleet Operations Support CoordinatorBenicia, CA$26–$28 / hourAt the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Position Responsibilities: The Fleet Operations Support Coordinator assists with the day-to-day operation of the shop parts department and plans, directs, and controls the activities to ensure technicians have the parts needed.
Network Engineer, Operations & Support Meta Platforms IncNetwork Engineer, Operations & SupportMenlo Park, CAIn this role, you will serve as a hands-on network engineer focused on ensuring the reliability, scalability, and performance of production Edge network infrastructure that underpins Meta's ability to connect billions of people worldwide. Meta's Edge Network Services team is responsible for the design, deployment, and operational support of production networks spanning edge, backbone IP, optical, and data center infrastructure across Meta's global footprint.
Customer Operations Coordinator, Support Canvas MedicalCustomer Operations Coordinator, SupportSan Francisco, CaliforniaWe create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges. Canvas is institutionally backed by some of the greatest technology investors in the world (funded notable health tech companies such as GoodRx, Oscar Health, and Hims & Hers Health).
Support Operations Engineer Harvey, Inc.Support Operations EngineerSan Francisco, CA$124,000–$185,000 / yearDesign, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features. This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.
Support Operations Engineer HarveySupport Operations EngineerSan Francisco, CaliforniaDesign, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features. This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.
Support Operations Engineer Counsel AI CorpSupport Operations EngineerSan Francisco, CA$104,000–$156,000 / yearReporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle - from onboarding new hires to delivering ongoing training as Harvey's product and processes change. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience - written guides, short videos, live sessions, or self-guided modules.
Executive Assistant - Leadership & Operations Support Skan IncExecutive Assistant - Leadership & Operations SupportMenlo Park, CARemoteAs enterprises race to adopt agentic AI, were uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes. At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the worlds largest organizations execute their most complex, mission-critical work.
Customer Support - Rider Operations Continuum Resource NetworkCustomer Support - Rider OperationsFoster City, CaliforniaAs Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.
Manager, Fleet Support Operations Zoox IncManager, Fleet Support OperationsSan Francisco, CA$131,000–$158,000 / yearThe Manager of Fleet Support Operations will work closely with the Fleet Operations Leadership team to drive new operational initiatives, track and measure efficiencies, establish KPIs, and ensure we stay hyperfocused on our roadmap progression for our Zoox L3 and VH6 vehicle fleets. In this role, you will: Effectively manage the Fleet Support Operations team and cross-functional relationships to ensure execution of business initiatives, improve processes, and effectively deploy systems and infrastructure as planned.
Support Operations Manager OpenAISupport Operations ManagerSan Francisco, CaliforniaFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.
Support Operations Manager OpenAI LLCSupport Operations ManagerSan Francisco, CAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Given OpenAI's breakneck shipping cadence and growth - and the expectation that it will only accelerate - our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.
Senior Manager, Support Operations People Center IncSenior Manager, Support OperationsSan Francisco, CAPlanning and Execution: Build a roadmap of 1 to 3 months, align on priorities for the program managers via recurring sprint planning, remove blockers, and serve as the definitive subject matter expert on Support Operations. We're looking for a support operations leader who has expert-level knowledge of the processes and infrastructure required to ensure high-quality service and operations at scale, helping us deliver on our ambitious growth objectives.
Strategy & Operations Programs, Support OpenAIStrategy & Operations Programs, SupportSan Francisco, CAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives - helping think through strategic impacts, executing on operational components, and driving change management.
NewAviation Operations & Support U.S. NavyAviation Operations & SupportPalo Alto, CAKey Responsibilities Support aircraft launch and recovery operations in operational environments; assist with aircraft handling, movement, spotting, and securing of aircraft and equipment on flight decks and flight lines; operate aviation support equipment and systems used in aircraft operations; perform inspections and operational checks before and after equipment use; conduct preventive and corrective maintenance on assigned aviation support equipment; support safety practices including foreign object damage (FOD) prevention and emergency readiness; assist with emergency response and training drills related to aviation operations; support administrative and maintenance control activities as required. Work Environment Work primarily in shipboard and shore station aviation environments, including flight decks, hangar bays, and flight lines; exposure to jet blast, rotor wash, noise, heat, weather, and moving equipment is routine; operations occur in a wide range of climates at sea and ashore and often follow the tempo of flight operations, including nights, weekends, and deployments.
Support Operations Data Analyst Harvey, Inc.Support Operations Data AnalystSan Francisco, CA$112,000–$168,000 / yearYou'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Support Operations Data Analyst Counsel AI CorpSupport Operations Data AnalystSan Francisco, CA$112,000–$168,000 / yearYoull sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harveys central data team to ensure the org is equipped with the right instrumentation as we scale. Youll build and maintain the dashboards, reports, and feedback loops that tell us whether were hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Support Operations Data Analyst HarveySupport Operations Data AnalystSan Francisco, CaliforniaYou'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it.