Application Support: Possess knowledge or willingness to be trained on responding to issues related to Enterprise and Business Applications such as JIRA, Confluence, ServiceNow, Multi-Factor Authentication Portal, Azure Active Directory, Active Directory, Microsoft Exchange (Hybrid), Office 365 apps, and cloud versus on-premise applications. User Offboarding/Terminations: Follow up with departing users to collect equipment, provide equipment return instructions, wipe repurposed assets (eligible assets only), handle system processing (drive removal), and collaborate with the vendor for quarterly asset disposal.