Temp Workplace Operations Support AtriumTemp Workplace Operations SupportNew York, NY$22–$25 / hourThe Temp Workplace Operations Support manages visitor services, mail and package handling, meeting logistics, office supplies, and general office administration while maintaining a professional, organized, and welcoming work environment. Preferred Experience/Skills for the Temp Workplace Operations Support: Previous experience as a Receptionist, Administrative Assistant, Office Coordinator, or in customer experience is preferred.
Loan Servicing Specialist I - Operations Generalist United Nations Federal Credit UnionLoan Servicing Specialist I - Operations GeneralistNew York, New York$62,290–$68,000 / yearFull timeCollaborate with Mortgage Originations, Post Closing, Finance, and Member Experience teams to resolve discrepancies, ensure data accuracy, and provide backup support for operational processes throughout the loan lifecycle. Core Loan Servicing Operations:Support loan boarding, escrow setup, payment processing, reconciliations, and loan payoff activities, including validation of loan terms and per diem calculations.
Global Cards Solutions Specialist II - Operations United Nations Federal Credit UnionGlobal Cards Solutions Specialist II - OperationsNew York, NY$62,290 / yearUphold UNFCU’s mission, core values, and guiding principles by consistently demonstrating service excellence and delivering an exceptional experience to members and colleagues, regardless of role or seniority. Review chargeback and arbitration documentation for card fraud cases, determine appropriate action, and collaborate with the Accounting Department to reconcile fraud and dispute accounts.
Operations Manager DSRV, Inc.Operations ManagerBudd Lake, NJ$93,000–$120,000 / yearFull timeEnsure all processes, documentation, and batch records meet ISO 13485 and FDA requirements, while supporting audit readiness for internal and external reviews and leading CAPA (Corrective and Preventive Action) activities. Strongly preferred: knowledge of ISO 13485, cGMP, and FDA regulations within the IVD industry, as well as experience in reagent/chemical manufacturing (or a similar industry) and supply chain/logistics.
NewAviation Operations & Support U.S. NavyAviation Operations & SupportGlen Gardner, NJKey Responsibilities Support aircraft launch and recovery operations in operational environments; assist with aircraft handling, movement, spotting, and securing of aircraft and equipment on flight decks and flight lines; operate aviation support equipment and systems used in aircraft operations; perform inspections and operational checks before and after equipment use; conduct preventive and corrective maintenance on assigned aviation support equipment; support safety practices including foreign object damage (FOD) prevention and emergency readiness; assist with emergency response and training drills related to aviation operations; support administrative and maintenance control activities as required. Work Environment Work primarily in shipboard and shore station aviation environments, including flight decks, hangar bays, and flight lines; exposure to jet blast, rotor wash, noise, heat, weather, and moving equipment is routine; operations occur in a wide range of climates at sea and ashore and often follow the tempo of flight operations, including nights, weekends, and deployments.
Associate Director, Regulatory (RIM) Business Systems and Operations Daiichi Sankyo, Inc.Associate Director, Regulatory (RIM) Business Systems and OperationsBasking Ridge, NJ$157,920–$236,880 / yearFull timeThe Associate Director, Business Systems & Operations Management will function at various times as a manager of one or more business systems, as a leader of sub-teams or workstreams within larger projects or programs, as a contributor within various systems-related working groups, and as a senior business analyst, as required. The Associate Director, Business Systems & Operations Management is responsible for managing the operational, administrative, and tactical support of assigned business systems; as well as contributing to projects and initiatives that optimize the use of information technology to achieve departmental, divisional, and enterprise business objectives.
NewInterim Director of Facilities and Operations Perennial ResourcesInterim Director of Facilities and OperationsStaten Island, NY$40–$45 / hourTemporaryFull timeDirector, Campus Administration, this senior staff role manages daily facilities services including HVAC, facilities maintainers, housekeeping, and security teams, preventive maintenance programs, as well as serving as the organizational lead for occupational health & safety and emergency response. Non-profit firm seeks a seasoned interim facilities leader to oversee campus-wide operations, maintenance, and strategic planning for buildings, grounds, and infrastructure.
Senior Analyst, People Operations ICONIQ CapitalSenior Analyst, People OperationsNew York, NY$105,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. ICONIQ is seeking a Senior Analyst to join the Compensation & People Operations team within Human Capital, playing a critical role in advancing the firm’s people strategy through project management, process optimization, and operational excellence.
Fraud and Abuse Operations Analyst PlaidFraud and Abuse Operations AnalystNew York, NY$138,000–$163,200 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Senior Cyber Operations Analyst - AVP BarclaysSenior Cyber Operations Analyst - AVPWhippany, NJManagement of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage. Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise.
Senior Manager, Marketing and Operations CriblSenior Manager, Marketing and OperationsNew York, NY$145,000–$228,000 / yearThe role is designed for a leader who can step into day-to-day operational work where needed, while also building the team’s capabilities across campaign operations, lifecycle/routing, reporting, data hygiene, attribution, and workflow automation. The right candidate will help shift Marketing Operations from a primarily reactive support model to a more proactive operating partner by improving how work is prioritized, documented, scaled, and supported across the organization.
Senior Fraud and Abuse Operations Analyst PlaidSenior Fraud and Abuse Operations AnalystNew York, NY$156,000–$213,600 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Supply Chain Management Operations Specialist Epitec, IncSupply Chain Management Operations SpecialistEnglewood Cliffs, NJ$35–$40 / hourThis is a key position managing Demand/Supply Chain operations for the company's Regional Home Appliance customers focusing on improving synergies in core areas including: Forecasting, Order Management, Inventory Management, Customer management and reporting. The Specialist works closely with the Sales Teams to review sales and order forecasts, review week-over-week forecast changes, and acts as the point of contact among Samsung Supply Chain Team, the Sales Team, and the Customer.
NewSenior Manager, Airport Operations CLEAR (clearme.com)Senior Manager, Airport OperationsNew York, NY$150,000–$180,000 / yearAs the connective tissue between airport operations and headquarters teams, you will lead cross-functional coordination, business planning, communications, and performance management efforts that enable field leaders to focus on delivering exceptional member experiences while driving business results. This highly visible role sits at the intersection of field operations and corporate functions, ensuring strategic priorities are translated into actionable plans and executed effectively across a complex, distributed organization.
Clinical Study Manager, Clinical Operations Daiichi Sankyo, Inc.Clinical Study Manager, Clinical OperationsBasking Ridge, NJ$136,080–$204,120 / yearFull timeCRO Oversight: Responsible for the oversight, performance, and management of CRO(s) and 3rd party vendors (sub-contracted by CRO) to ensure compliance with Daiichi Sankyo’s quality measures and adherence to scope of work within timelines and budget at a task level. Clinical Operations Study Management(Global) has primary accountability for operational execution and delivery of assigned clinical trials, including study level time, cost and quality deliverables.
NewProduction Operations Manager - Building Materials - NYC Michael Page USAProduction Operations Manager - Building Materials - NYCBrooklyn, NY$110,000–$135,000 / yearFull timeThis role leads end-to-end operations in a high-mix, made-to-order manufacturing setting, focusing on improving flow, throughput, and lead times. You will scale production capacity while building a structured, empowered leadership team and optimizing constraint-driven processes.
Clinical Study Manager, Global Clinical Operations Daiichi Sankyo, Inc.Clinical Study Manager, Global Clinical OperationsBasking Ridge, NJ$136,080–$204,120 / yearFull timeCRO Oversight: Responsible for the oversight, performance, and management of CRO(s) and 3rd party vendors (sub-contracted by CRO) to ensure compliance with Daiichi Sankyo’s quality measures and adherence to scope of work within timelines and budget at a task level. Clinical Operations Study Management(Global) has primary accountability for operational execution and delivery of assigned clinical trials, including study level time, cost and quality deliverables.
NewSenior Director, Revenue Operations (CLEAR1 - B2B) CLEAR (clearme.com)Senior Director, Revenue Operations (CLEAR1 - B2B)New York, NY$225,000–$275,000 / yearExamples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
Manufacturing Operations Manager Michael Page USAManufacturing Operations ManagerNew York, NY$110,000–$135,000 / yearFull timeWith more than 50 years of industry leadership, they combine craftsmanship, custom manufacturing, and advanced production technologies to deliver premium products for some of the world's most prestigious projects. The Manufacturing Operations Manager will lead factory operations during a significant growth phase, driving a 2-3x increase in manufacturing capacity while improving flow, throughput, and lead-time performance.
Executive Director, Head of Clinical Supply Planning and Operations SCM Daiichi Sankyo, Inc.Executive Director, Head of Clinical Supply Planning and Operations SCMBasking Ridge, NJ$255,000–$425,000 / yearFull timeAdditionally, as the regional head of DSI (US) CSO, this position will 1) Oversee all the Clinical Supply Operation-related functions in DSI, 2) Ensure alignment between DSI-CSO and TECH Unit sub-functions (Project Lead (CMC), Regulatory Affairs CMC, Process Technology Research, Formulation Technology Research, and Analytical & Quality Evaluation Research), 3) Make the best effort to increase the total performance of the TECH Unit. Responsible for leading all Clinical Supply Operation (CSO)-related activities for oncology and specialty medicine drug candidates from early development to launch and life cycle management of products globally to achieve the business success of Daiichi Sankyo Group and managing the Global-CSO function from Daiichi Sankyo Inc. (DSI).
Lead Legal Operations Manager PlaidLead Legal Operations ManagerNew York, NY$190,080–$237,600 / yearTake what we’ve already built with tools like Claude for Legal and Harvey and drive us into the next phase: deeper integration into day-to-day workflows; broader rollout to more use cases (contracting, research, knowledge management, intake, drafting); and measurable productivity gains. Sharpen our point of view on where AI delivers the most leverage, set the guardrails and quality bar for how the team uses these tools, partner closely with Business Operations on Plaid-wide end-to-end integrations, and make sure our tech investments are actually paying off.
Financial Operations Associate Stonex GroupFinancial Operations AssociateWarren, NJ$40,000–$43,000 / yearAs a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
NewDirector, M&A Procurement Operations Strategy KPMGDirector, M&A Procurement Operations StrategyNew York, NY$176,320–$433,090 / yearCreate insights related to the clients strategic and financial ambitions, including identifying the underlying value proposition and challenging the clients working capital/cash flow objectives through structured data analyses, identification of operational risks and driving efficiencies. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewHead of Digital Asset Operating Platform – Blockchain-Enabled Operations Fidelity InvestmentsHead of Digital Asset Operating Platform – Blockchain-Enabled OperationsHoboken, NJRemote$185,000–$400,000This role will lead the design and implementation and ongoing operation of the end-to-end infrastructure for the digital assets fund and portfolio investment services ecosystem, including accounting and valuation, portfolio and fund administration, and transfer agency, integrating blockchain infrastructure with institutional-grade controls, data architecture, and governance across both on-chain and off-chain environments. We are seeking a visionary executive leader to architect, build, and scale the operating platform that will power the future of digital asset investments and on-chain finance — spanning tokenized funds and financial assets, digital asset portfolios, on-chain investments and financial activities, and blockchain-native financial products.
Senior Staffing & Operations Manager TeneoSenior Staffing & Operations ManagerNew York, NY$100,000–$200,000 / yearOur full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG. As Senior Staffing & Operations Manager, you will drive how teams are deployed across accounts — ensuring the right talent is aligned to the highest-priority work while optimizing utilization, team performance, and overall business efficiency.
Senior Manager, Medical Affairs Operations - Remote Agios PharmaceuticalsSenior Manager, Medical Affairs Operations - RemoteNew York, NYRemote$131,035–$196,553 / yearManage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional planning meetings; obtain compliance approval for related materials; and attend virtual and in-person conferences, when needed. Provide operational and project management support to the US patient advocacy team, ensuring smooth day-to-day coordination across priorities, stakeholders, and deliverables, and flex to support various other functions within Medical Affairs as needs arise.
GTM Strategy & Operations PlaidGTM Strategy & OperationsNew York, NY$162,200–$202,800 / yearWe work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. In this role, you will work collaboratively across Product, Sales, Marketing, Partnerships, Ops and Strategic Finance teams on a variety of strategic initiatives with a direct and quantifiable impact on our customers, partners, and P&L.
Vice President, Head of Unix Operations BarclaysVice President, Head of Unix OperationsNew York, NYTo lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. To be successful as a Vice President, Head of Unix Operations, you should have: Experience as a Unix systems administrator with mastery-level knowledge and demonstrated experience managing Linux-based systems at scale in a repeatable manner that delivers resilience and fault-tolerance.
Senior Manager, Commercial Training, Commercial Operations and Analytics Agios PharmaceuticalsSenior Manager, Commercial Training, Commercial Operations and AnalyticsNew York, NY$131,035–$196,553 / yearDesign, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams. Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
Director, Tax Operations bdo consultingDirector, Tax OperationsNew York, NY$195,000–$230,000 / yearPrepares brief write-ups (Quasi-MD&A)/ analysis comparing the Monthly, Quarterly and YTD results to budget and to prior year, noting the significant fluctuations, if any; investigates any matter that appears to be unusual or isn’t easily identifiable by maintaining a monthly summary. Assists the MP (and Market Managing Partners (MMPs)) with formal and informal succession planning of the Geography to ensure smooth transition of roles within the geography and local departments with limited to no disruption to operations or exceptional client service, as well as promoting career advancement.
Event Operations Manager - This Week In Fintech PlaidEvent Operations Manager - This Week In FintechNew York, NY$110,400–$136,800 / yearWhat began as a newsletter focused on curating and sharing industry updates, trends, and innovations in the fintech space has grown to include a range of products including podcasts, events, conferences, and an online community to bring together fintech professionals, investors, and enthusiasts worldwide. This Week in Fintech is seeking a highly organized, creative, and entrepreneurial Senior Events & Experiences Manager to help build and scale one of the most influential fintech communities in the world.
Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - Remote Agios PharmaceuticalsAssociate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - RemoteNew York, NYRemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Build, maintain, and evolve operational, unit-based forecasts across the portfolio – demand, revenue, and patient-based models – including scenario planning and risk and opportunity assessments for multiple launches and in-line products.
NewTeam Operations Lead - Interior Design AtriumTeam Operations Lead - Interior DesignNew York, NY$90,000–$110,000 / yearRequired Experience/Skills for the Team Operations Lead - Interior Design: 5 - 7+ years of experience in operations, project administration, or related business functions, including team leadership. By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners.
HR Operations Lead - Hybrid Metuchen - Up to $150K Page GroupHR Operations Lead - Hybrid Metuchen - Up to $150KMetuchen, NJ$125,000–$150,000 / yearFull timeThis is a unique opportunity to own the current platform (UKG) while playing a critical role in a major HR transformation and migration, positioning yourself as a strategic partner to both HR and the business. Serve as the primary HR systems subject matter expert, overseeing the day-to-day administration and optimization of the HR technology ecosystem.
Lead Systems Engineer (HPC) Princeton UniversityLead Systems Engineer (HPC)Princeton, NJThe Lead Systems Engineer for High Performance Computing (HPC) and Artificial Intelligence (AI) works as part of the Advanced Systems team within Research Computing that supports the hardware and system-level software on the University's centralized high-performance computing and other computing for research systems. The Lead Systems Engineer is responsible for engaging with faculty, researchers, vendors, and other information technology (IT) staff to specify, design, install, and administer computing for research systems while also providing insight into trends and technologies supporting the advancement of AI research.
Lead Support Analyst STAND 8Lead Support AnalystNew York, NY$1–$60 / hourFull timeThe Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
Manager, HR & Talent Operations - Fashion Apparel JobotManager, HR & Talent Operations - Fashion ApparelNew York, NY$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead HR for a dynamic NYC office where you’ll shape culture, drive employee experience, and enjoy competitive pay, great benefits, and real room to grow!
Marketing Analyst/Coordinator TeleWorld SolutionsMarketing Analyst/CoordinatorNJIn this role, you will play a key part in coordinating cross-functional initiatives, supporting sales and supply chain strategies, managing operational processes, and ensuring alignment across internal teams. You will help maintain the operational rhythm of the business by supporting presentation development, forecasting activities, vendor coordination, administrative functions, and day-to-day project management support.
Staff Software Engineer Grafana LabsStaff Software EngineerNew York, NYRemote$174,986–$209,983 / yearToday, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P.
CFO Business Partnering & Controls AVP BarclaysCFO Business Partnering & Controls AVPNew York, NYTo be successful as a CFO Business Partnering & Controls AVP, you should have: Stakeholder Engagement & Communication, with the ability to collaborate with senior stakeholders, tailor messages to different audiences, and influence outcomes in a dynamic environment. To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions.
Senior Site Reliability Engineer - AVP - Credit Trade Floor BarclaysSenior Site Reliability Engineer - AVP - Credit Trade FloorNew York, NYTo be successful as a Senior Site Reliability Engineer - AVP - Credit Trade Floor, you should have: Demonstrated ability to manage incidents effectively, including rapid troubleshooting, solution-oriented stakeholder communication, and conducting root cause analysis (RCA) to prevent recurrence. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Ground Operations Specialist SavATreeGround Operations SpecialistMountainside, NJ$23–$27 / hourFull timeTraining & Development: Hands-on training in all aspects of tree care, including pruning, removals, cable bracing, and equipment operation, with continuing education opportunities. Through our comprehensive tree, shrub, and lawn care, we work hard to make sure our customers have attractive, healthy, and cared-for green spaces to enjoy.
Data center site Engineer Penguin Maintenance and ServiceData center site EngineerNew York, NY$110,000–$135,000 / yearFull timeThe responsibilities of the Site Engineer II are: to contribute to the daily site operation, including creation and modification of site operating procedures, contribute to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of availability. Gain a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
NewProcess Engineer â Pharmaceutical Synerfac Technical StaffingProcess Engineer â PharmaceuticalWhippany, NJ$40–$42 / hourTemporaryContractorBy applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. A contract development and manufacturing organization that specializes in producing topical, semi-solid, and liquid pharmaceutical products for both prescription and over-the-counter markets.
Sony - Pro Repair Depot - Loan and Operations Support ActionLink Services LLCSony - Pro Repair Depot - Loan and Operations SupportParamus, NJ$25–$27.50 / hourThe position also performs data entry within repair management systems and provides general administrative support across the service depot and loan administration functions to ensure efficient daily operations. Manage the full lifecycle of demo loan inventory, including procurement, inventory control, equipment distribution, and maintaining appropriate inventory levels to support business needs.
Founding Customer Operations & Support HadriusFounding Customer Operations & SupportNYAs Hadrius"s first dedicated Customer Operations & Support teammate, you"ll own the operational backbone of our Customer Success function protecting our Account Managers" focus, tracking customer insight/requests alongside their current status, and building the systems and automations that let our CS team scale. To do this, were building the automated back office for financial firms, using AI to analyze millions of data points from emails to text messages, marketing copy, investment accounts, filings, and more to identify regulatory violations.
17738-Technical | Operations Support-NJ Pride Global17738-Technical | Operations Support-NJJersey City, NY$28.15 / hourThe ideal candidate is detail-oriented, highly accurate, and able to collaborate effectively across teams while maintaining a compassionate approach during sensitive situations. The Estate Operations Analyst plays a key role in ensuring the accurate and timely settlement of client accounts following a client’s passing.
IT Specialist – Operations & Support Diamond BracesIT Specialist – Operations & SupportBrooklyn, New YorkThis role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements . Troubleshoot end-user issues (hardware, software, network, printers).
Support Operations Data Analyst Counsel AI CorpSupport Operations Data AnalystNY$112,000–$168,000 / yearYoull sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harveys central data team to ensure the org is equipped with the right instrumentation as we scale. Youll build and maintain the dashboards, reports, and feedback loops that tell us whether were hitting our north stars - cSAT, TTR, QA scores, escalation rates - and surface the signal underneath the numbers so we can act on it.
Support Operations Data Analyst HarveySupport Operations Data AnalystNew York, New YorkYou'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it.