It reviews project and budget status, manages schedules, prepares status reports, assesses issues, develops resolutions to meet productivity, quality, and client-satisfaction goals, and establishes mechanisms for monitoring progress and intervention/problem-solving with project managers, line managers, and clients. This role partners with program managers, business leaders, people managers, and technical teams to ensure change initiatives achieve intended business outcomes, adoption, and sustained use-measured by employee adoption, utilization, proficiency, and sustained results, not simply solution deployment.