Smile, and make eye contact with customersAsk open ended questions about customer's projects in order to determine their needs and level of expertiseShow enthusiasm with the customerWhen necessary, handle several customers at onceThank customers for shopping at The Home DepotFollow up with customers via telephone when appropriateIs knowledgeable about products and services offered by The Home DepotAnswer questions about merchandise for the customer's level of expertiseEscort customers to appropriate merchandise, no matter what departmentDescribe features and benefits of merchandiseExplain the steps needed to complete projects and the products neededAssist customers with special orders and installed salesAcquire beginner product knowledge in adjacent departmentsAcquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paintPromote services offered at the Special Services Desk, Tool Rental, and Pro DeskHas knowledge of other Home Depot companies and how to best recommend themNature and Scope:Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surfaceThe warehouse environment can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changesFloors around work area may become slippery during wet weather conditionsMay have to handle merchandise and work with tools with sharp edgesPassing forklifts emit gas fumesTools, supplies and related merchandise may contain hazardous materialsEnvironmental Job Requirements:Environment:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odorsTravel:Typically requires overnight travel less than 10% of the time Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.