Minimum 3 years of call center, customer service, account support, client services, or related customer-facing experiencePrior account management, relationship management, or business-to-business customer support experience preferredExperience managing a customer base, handling multiple customer needs, or coordinating issue resolution across departments preferredHigh School diploma or GED requiredBachelor's Degree or equivalent work experience preferredProficiency in Microsoft Office Suite and ability to use CRM, reporting, and workflow tools effectivelySalesforce knowledge is a plus. Excellent written and verbal communication skills with the ability to explain issues, next steps, and value clearly to customersStrong problem-solving, research, listening, and analytical skillsAbility to manage time, prioritize competing work, and meet SLAs in a high-volume environmentCustomer-focused mindset with retention awareness, service ownership, and professional accountabilityCollaborative team member who can advocate internally, follow up effectively, and support timely customer resolution.