JOB SUMMARY\n Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.\n \n\n Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience\n \n\n Instruct patients to complete documents and forms such as intake and insurance forms.\n \n\n Schedule, cancel and confirm patient appointments.\n \n\n Compile, record and archive medical charts, reports, and correspondence with confidentiality.\n \n\n Operate telephones and direct calls, emails and documents to appropriate staff.\n \n\n Transmit correspondence and medical records by mail, e-mail, or fax.\n \n\n Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibility forms.\n \n\n Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.\n \n\n Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system\n \n\n Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.\n \n\n Manages patient interactions and implements service recovery techniques to ensure positive patient relations.\n \n\n Clean and organize work area and disinfect equipment after treatment\n \n\n Participate in daily log recording as required per site.\n \n\n Change linens, such as bed sheets and pillow cases.\n \n\n Contribute to a creative culture of daily continuous improvement\n \n\n \n\n ESSENTIAL FUNCTIONS\n PATIENT/CUSTOMER\n Essential Accountabilities\n Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.\n \n\n Is professional in all actions and appearance\n \n\n Ensure compliance with regulatory parameters\n \n\n Uses resources wisely \u2013 as if they were one's own.\n \n\n Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.\n \n\n Demonstrates a personal commitment to ensuring a clean and safe working environment.\n \n\n Anticipates patients'/customers' needs and acts accordingly.\n \n\n Works to enhance patient satisfaction\n \n\n Assist patients and families\n \n\n Analyzes problems from the customers' point of view.\n \n\n Honors patient/customer/employee confidentiality.\n \n\n Seeks feedback on how to improve performance and offers constructive feedback, as well.\n