Working with the Management Information Systems (MIS) Helpdesk and Telecommunications Team, as needed; Handling escalated calls from Telehealth PSRs as needed: Working with Physician Relations and the Physicians and Extenders directly when an increase in patient volume necessitates additional Physicians or Extenders; Serving as the primary point of contact for Telehealth PSRs for challenging or unique situations; Reporting Physician, Extender, Nurse, and Telehealth PSR questions or issues to the Telehealth Nurse Manager for new or unique situations and collaborating on a solution; Monitoring, resolving, and tracking incorrect email addresses captured at registration; Helping the Telehealth PSRs, Physicians, and Extenders monitor the doxy.me waiting rooms and accounting for all patients in the waiting rooms; Ensuring all patients are registered and discharged or appropriately dispositioned. Telehealth Registration Operations Ensuring that each patient is registered and discharged as accurately and expeditiously as possible; Posting daily messages to the Physicians, Extenders, and Telehealth Patient Service Representatives (PSRs) upon opening and closing each day Telehealth is open; Ensuring Telehealth PSRs follow up on any outstanding patient concerns or items from Physicians, Extenders, and Telehealth Nurses as needed; Troubleshooting with Physicians, Extenders, and Telehealth PSRs on any Telehealth PC, doxy.me (videoconferencing solution in use), medical record system, Microsoft (MS) Teams, telephone, and call system issues.