Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche. Investigate, evaluate, and resolve auto claims by reviewing coverage, liability, damages, and reserves and by obtaining and documenting relevant facts, statements, reports, estimates, photos, and other supporting information.