Significant interpersonal/customer service skills; Strong written and oral communication skills; Highly effective critical thinking/decision making/problem solving skills; Demonstrated ability to organize, plan and prioritize; Keen ability to multi-task and demonstrate flexibility; Strong self motivation; Established proficiency in position-related office technologies; Compelling attention to detail: Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind; Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Preferred Qualifications (Candidates may receive higher ratings for possessing the preferred qualifications criteria). Three (3) years of corrections experience which must include one (1) year experience with a hard to serve needs client population providing components of offender management exhibited by involvement and familiarity with processes that directly affect offender classification, programming, or daily living which provide progressive opportunities for appropriate placement to include involvement in: Internal Classification Committees (ICC), Classification Hearings, Job Placement and Supervision, Individualized Program Instruction/Tutoring, Multi-Disciplinary Staffing, Responding to Offender Grievances and Resolving Offender Issues, Offender Housing Placement and Movement, Intelligence Gathering and Processing, as well as Role Modeling Pro-Social Behaviors while maintaining Positive Professional Communications by providing the offender population with Crisis Intervention.