Implementation Manager- Customer Care Transformation Zurn Elkay Water SolutionsImplementation Manager- Customer Care TransformationDowners Grove, IllinoisNamed by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. This role is responsible for implementing new initiatives, leading change management efforts, and owning KPI/reporting frameworks while ensuring a strong focus on customer outreach and CSAT performance.
Customer Service Manager QC Industries, LLCCustomer Service ManagerWood Dale, ILThis role is responsible for overseeing day-to-day operations of a mid-sized call center environment, developing and coaching a high-performing team, and driving exceptional customer experiences in a complex, engineered-to-order (ETO) manufacturing environment. nVenia is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support.
Call Center Remote Customer Service Representative Vimo, Inc.Call Center Remote Customer Service RepresentativeClarendon Hills, ILRemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Home Services Customer Support Representative Intelligent Service Plumbing Heating Cooling and Drain CleaningHome Services Customer Support RepresentativeMt Prospect, ILFull timeTHE IDEAL HVAC & PLUMBING CUSTOMER CARE SPECIALIST / CSRCareer-minded - looking for more than a jobOrganized - can manage time well and juggle multiple tasks effectivelyPositive - a can-do attitude that helps you rise to challengesTeam player - get along well with others and have a true understanding of teamworkPhone etiquette - enjoys interacting with people over the phone and can do it professionallyCustomer-oriented - real desire to ensure customer satisfactionCommunicator - able to patiently and professionally communicate between technician and client while solving all kinds of issuesSelf-motivated - sees what needs to be done and does itDid we just describe you? Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning is actively looking for a motivated full-time Customer Care Specialist to provide the best customer service from our Mount Prospect, IL office.
Customer Support (Two Years Call Center Exp. Strongly Preferred) Lyric NationalCustomer Support (Two Years Call Center Exp. Strongly Preferred)Lincolnwood, ILFull timeCore Responsibilities:Patient Care Ownership: Own the end-to-end follow-up on patient care tasks - see every request through to resolution, not just to hand-offMulti-Stakeholder Relationships: Be the trusted voice residents, facility staff, and providers know they can count on, built through consistent, reliable follow-throughIssue Resolution: Triage and resolve service concerns with urgency, keeping every party in the loop with clear, real-time updatesInternal Collaboration: Partner across Lyric National teams to coordinate solutions, escalate the tough ones, and deliver a seamless experience end to end Job Description: Key Responsibilities:Multi-Channel Inbound Support: Handle inbound calls and inquiries professionally and with urgency, serving as the first line of support for residents, facility staff, providers, and internal partnersSystems & Compliance Expertise: Maintain accurate records and document all interactions in CRM systems, ensuring activities adhere to strict regulatory timelines and HIPAA requirementsCross-Team Coordination: Work closely with internal partners across billing, operations, and sales to resolve escalated issues and ensure a high-quality service experience for every clientOperational Excellence: Identify and communicate process bottlenecks to improve response times and service quality across the call center environment Job Requirements:Education: High school diploma or equivalentExperience: 2+ years of experience in a healthcare call center, long-term care (LTC), skilled nursing, or senior care environmentTechnical Skills: Experience navigating CRM tools such as Salesforce; comfortable with multi-line phone systems and call center platformsRequired Skills: Sharp organizational skills, the ability to juggle multiple active cases without dropping the ball, and a proven record of delivering great customer experiencesCommunication: Exceptional verbal and written communication skills with the ability to handle sensitive healthcare conversations across diverse stakeholders with empathy, clarity, and accuracyIn-Office Requirement: This position is a 100% on-site position located in Lincolnwood, IL Preferred Qualifications:Education: Associate or Bachelor's degreeExperience: 3+ years of experience in a healthcare call center, long-term care (LTC), skilled nursing, or senior care environmentTechnical Skills: Proficiency in Microsoft 365 (i.e. Sharepoint, Microsoft Teams, Microsoft Office Planner. We're looking for a proactive problem-solver who can navigate complex customer service needs with empathy, professionalism, and precision - and who takes pride in knowing their work directly improves the quality of care our residents receive.
Seasonal Customer Service Representative SURESTAFFSeasonal Customer Service RepresentativeNiles, ILThe premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast.
Customer Service/Call Center Agents ManpowerCustomer Service/Call Center AgentsItasca, ILManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Customer Service II - Spanish Collins Consulting IncCustomer Service II - SpanishAbbott Park, IL$23 / hourIncumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers. " Software knowledge a plus: Microsoft Office Programs, especially Excel, Workday (or other " system of record experience highly preferred), Salesforce (or other CRM experience highly preferred).
Spanish Bilingual Remote Customer Service Representative Vimo, Inc.Spanish Bilingual Remote Customer Service RepresentativeJoliet, ILRemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
NewCustomer Service and Administrative Specialist (AU#337436) Barton Staffing SolutionsCustomer Service and Administrative Specialist (AU#337436)Lombard, ILYou will act as the central point of contact for client inquiries while managing front-facing administrative workflows, document processing, and basic billing support. Key Responsibilities Customer Service & Communication Inbound Support: Serve as the primary contact for client phone and email inquiries.
Customer Service Representative - Food Services Call Center, Part-time, Rotating Northwestern Memorial HealthCareCustomer Service Representative - Food Services Call Center, Part-time, RotatingWoodstock, ILSign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers.
Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL Employment at ASARegistry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, ILSchaumburg, IllinoisThis role serves as a first-line resource for registry users, providing high quality and exceptional customer service in triaging and resolving inquiries, supporting user account management, and ensuring timely resolution of routine technical and access-related issues. Working collaboratively with internal teams and external participants, this position helps ensure a seamless user experience, promotes effective registry utilization, and contributes to maintaining high-quality data submission and engagement across programs.
Customer Service Representative GTTCustomer Service RepresentativeAbbott Park, ILKey ResponsibilitiesSolve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels including inbound calls, chats, emails, outbound calls, and case management. Handle more complex queries such as cost center changes, intake for mass transactions, reporting relationship changes, supervisory organization restructuring, org chart clean-up, and complex job changes.
Regional Customer Experience Supervisor DCC Propane LLCRegional Customer Experience SupervisorLisle, ILThis role is responsible for evaluating live and recorded customer interactions, identifying coaching opportunities, developing training plans, improving customer handling skills, and ensuring adherence to operational expectations including RCC utilization, DASH pricing execution, Red Yellow Green (RYG) outbound calling expectations, account setup accuracy, and customer retention initiatives. RingCentral Contact Center Expertise - Develop and maintain advanced knowledge of the RingCentral phone and contact center platform, serving as a subject matter expert on call routing, queue configuration, IVR design, call flow optimization, system functionality, reporting, data extraction, analytics, and process automation to support operational efficiency, customer experience, and business objectives.
Customer Service Representative Waste Connections IncCustomer Service RepresentativeAurora, ILInteracting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. As a customer service representative with us the minimum responsibilities are: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.
NewCargo Agent (Customer Service Agent) ORD Delta Air Lines IncCargo Agent (Customer Service Agent) ORDChicago, ILMust wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Bilingual Customer Service Representative Triumph Financial IncBilingual Customer Service RepresentativeOak Brook, IL$19.62–$27.48 / hourWe thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Day in the Life: Each day, you'll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly.
Customer Service II - Bilingual MindlanceCustomer Service II - BilingualAbbott Park, ILRequired Skills: " Strong organizational skills and handling multiple channels (phone calls, chats, emails, appointments) of incoming workload. multiple contact channels and continually prioritizing among static (case management, outbound calls, and emails) and dynamic (inbound calls, chats, emails) work.
NewCustomer Service Representative Abbott LaboratoriesCustomer Service RepresentativeLake Forest, IL$20.35–$40.65 / hourIn this role, potential candidates will be able to work with highly motivated Staff members to make process improvements, have the ability and flexibility to think on their feet to provide Customers with the best possible solutions for their issues or concerns, all while gaining the knowledge and understanding of how and why the different Divisions of Abbott work together. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Customer Service Rep 1 Snap OnCustomer Service Rep 1Lincolnshire, IllinoisThis support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration. Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence.