Position Responsibilities: The Collections Supervisor will train and mentor collections specialists in a dynamic environment to achieve the company's accounts receivable objectives As a Collections Supervisor, you will oversee team metrics, performance criteria, policies, and procedures to enhance productivity and key performance indicator (KPI) outcomes for collection specialists You will identify and implement process improvements to drive efficiencies, creating a best-in-class back-end process that ensures exceptional customer service You will proactively address customer and sales needs, communicate trends to leadership, and facilitate customer conference calls to resolve account discrepancies and billing issues You will deliver comprehensive reports on collections metrics, foster strong relationships with sales teams to optimize cash collection, and support the bad debt review process and cash collection forecasting Other duties as assigned Required Education and Experience: Bachelor's Degree with 4 to 6 years of related experience and 0 to 1 plus years of leadership experience or High School Diploma/General Education Diploma with 7 to 9 plus years of specific experience and 2 to 3 plus years of leadership experience Preferred Education and Experience: Master's Degree or Certified Public Accountant Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business.