Product Support Specialist AuthoriumProduct Support SpecialistWashington, District of ColumbiaIncident Support : Participate in regular rotations for weekday and on-call coverage, providing emergency support to enterprise customers, and working with Product & Engineering teams to coordinate incident relief, resolution, and communications. Experience working with engineering and product teams as part of the software development process, maintaining a backlog, managing prioritization and criticality definitions, and aligning them to internal and external SLAs.
Product Support Specialist Cooley LLPProduct Support SpecialistWashington DC, DC$93,000–$135,000 / yearWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes).
Product Support Specialist I - Smart Maintenance AppFolio IncProduct Support Specialist I - Smart MaintenanceWashington DC, DC$19.30–$20.75 / hourThis is a customer-facing position focused on live voice and digital queues and requires a balance of communication savvy, service mindset, and problem-solving ability. You'll use your expertise to clarify complex or unclear requests-often by reaching out directly to residents for additional details or connecting with vendors to ensure timely and accurate service.
IT Product Support Specialist Great MindsIT Product Support SpecialistDc, District of ColumbiaRemoteReporting to the Senior Manager, Service Desk, the IT Product Support Specialist will act as a key member of the Service Desk team and will serve as the front line for resolving and triaging support requests related to enterprise business applications, including, but not limited to, Salesforce, NetSuite, and other SaaS tools critical to Great Minds’ operations. This role will support a wide range of business units, including Sales, Finance, HR, and Operations, focusing on Tier 1 and Tier 2 support, identifying user issues, escalating bugs or configuration requests to appropriate teams, and documenting recurring issues and solutions.
Product Support Engineer Cooley LLPProduct Support EngineerWashington DC, DC$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Integrated Product Support Manager F-35 - 1.1.05 CredenceIntegrated Product Support Manager F-35 - 1.1.05Washington, DCProvide support to accomplish the generation, review, and execution of logistics support plans that includes the following: Integrated Logistics Support Plans (ILSP), Life Cycle Sustainment Plans (LCSP), Technical Orders (TOs) and Technical Manuals, Electronic Technical Manuals, Illustrated Parts Breakdowns, Reliability Centered Maintenance Analysis (RCMA) and work specifications to ensure the documentation meets Government logistics support requirements. The FMO provides and manages AFLCMC/USAF Principal support, conducts the Product Improvement Working Group (PIWG), the F-35A Readiness of Combat Capabilities Review (RoCCR), collects and validates F-35A fleet performance data and metrics, coordinates USAF F-35A POM inputs and funding priorities and executing USAF cost traceability, validation, and predictive cost modeling.
Integrated Product Support Manager F-35 - 1.1.03 1.1.04 CredenceIntegrated Product Support Manager F-35 - 1.1.03 1.1.04Washington, DCProvide support to accomplish the generation, review, and execution of logistics support plans that includes the following: Integrated Logistics Support Plans (ILSP), Life Cycle Sustainment Plans (LCSP), Technical Orders (TOs) and Technical Manuals, Electronic Technical Manuals, Illustrated Parts Breakdowns, Reliability Centered Maintenance Analysis (RCMA) and work specifications to ensure the documentation meets Government logistics support requirements. The FMO provides and manages AFLCMC/USAF Principal support, conducts the Product Improvement Working Group (PIWG), the F-35A Readiness of Combat Capabilities Review (RoCCR), collects and validates F-35A fleet performance data and metrics, coordinates USAF F-35A POM inputs and funding priorities and executing USAF cost traceability, validation, and predictive cost modeling.
Integrated Product Support Manager F-35 DIV (Ozj) - 1.1.05 CredenceIntegrated Product Support Manager F-35 DIV (Ozj) - 1.1.05Washington, DCProvide support to accomplish the generation, review, and execution of logistics support plans that includes the following: Integrated Logistics Support Plans (ILSP), Life Cycle Sustainment Plans (LCSP), Technical Orders (TOs) and Technical Manuals, Electronic Technical Manuals, Illustrated Parts Breakdowns, Reliability Centered Maintenance Analysis (RCMA) and work specifications to ensure the documentation meets Government logistics support requirements. The FMO provides and manages AFLCMC/USAF Principal support, conducts the Product Improvement Working Group (PIWG), the F-35A Readiness of Combat Capabilities Review (RoCCR), collects and validates F-35A fleet performance data and metrics, coordinates USAF F-35A POM inputs and funding priorities and executing USAF cost traceability, validation, and predictive cost modeling.
Integrated Product Support Manager F-35 DIV (Ozj) - 1.1.03 1.1.04 CredenceIntegrated Product Support Manager F-35 DIV (Ozj) - 1.1.03 1.1.04Washington, DCProvide support to accomplish the generation, review, and execution of logistics support plans that includes the following: Integrated Logistics Support Plans (ILSP), Life Cycle Sustainment Plans (LCSP), Technical Orders (TOs) and Technical Manuals, Electronic Technical Manuals, Illustrated Parts Breakdowns, Reliability Centered Maintenance Analysis (RCMA) and work specifications to ensure the documentation meets Government logistics support requirements. The FMO provides and manages AFLCMC/USAF Principal support, conducts the Product Improvement Working Group (PIWG), the F-35A Readiness of Combat Capabilities Review (RoCCR), collects and validates F-35A fleet performance data and metrics, coordinates USAF F-35A POM inputs and funding priorities and executing USAF cost traceability, validation, and predictive cost modeling.
Associate, Product Support Berkeley Research GroupAssociate, Product SupportDistrict of Columbia$75,000–$110,000 / yearServe as a subject matter expert for Second Sight Solutions software products, with an understanding of the systems, workflows, and user interaction to offer education support to address complex issues for users of the Second Sight Solutions platforms. Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers.
Product and Systems Support Specialist Shore United BankProduct and Systems Support SpecialistWaldorf, MD$28–$35 / hourWe serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
NewProduct And Systems Support Specialist Shore United BankProduct And Systems Support SpecialistAnnapolis, MD$28–$35 / hourWe serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Product Support Analyst BAE Systems PlcProduct Support AnalystRockville, MD$118,095–$200,762 / yearExperience supporting or leading product support effort for major weapon systems programs; to including developing, reviewing, updating, and managing product support related artifacts/documents (to include plans, ODs, SSPINSTs) for programmatic milestones, gate reviews, and system review eventsExperience supporting or leading teams/programs and progressing DoD programs/systems through Acquisition, Production, or Sustainment Phases. Serving as one of our product support analysts, you will support a multi-disciplinary team of integrated logistics support analysis, engineers, configuration managers, and logistics managers in developing, implementing, sustaining product support solutions, systems, and processes that provide key capabilities and functions across requirements definition, architecture and interface definition, system integration, verification, and test for current and future large-scale missile systems.
Analytic Tradecraft Compliance Specialist Product Evaluation Support (Mid) AmentumAnalytic Tradecraft Compliance Specialist Product Evaluation Support (Mid)WashingtonApply in-depth understanding of ICD 203, gained through experience as a senior analyst with a formal role in the review chain for ICD 203-covered products at a strategic all-source IC agency, or by serving as a full-time product evaluator at ODNI. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Product and Systems Support Specialist Shore Bancshares IncProduct and Systems Support SpecialistAnnapolis, MD$28–$35 / hourWe serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Product Support Engineer Daon IncProduct Support EngineerFairfax, VARemoteFor over 25 years, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure. Our TrustX platform enables organizations to orchestrate secure, scalable, cross-channel identity workflows supporting identity verification, biometric authentication, and lifecycle management across complex environments.
Product Support Engineer M9 SolutionsProduct Support EngineerAnnapolis Junction, MarylandWith 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.
Cloud Finance Product Support Lead R2R (GL/intercompany/Cash Management). NET2SOURCE INCCloud Finance Product Support Lead R2R (GL/intercompany/Cash Management).Hanover, MDYou will be working closely with business users and IT experts to support Oracle fusion landscape comprising of Oracle Cloud Finance Product Support Lead R2R (GL/intercompany/Cash Management), 100+ integrations and complex PaaS extensions. 12 to 14 years of experience as a Functional SME with expertise in Oracle Cloud Finance Product Support Lead R2R (GL/intercompany/Cash Management) (nice to have Oracle Cloud and PPM Billing & Costing).
NewProduct Support Manager, IPS Oceaneering International IncProduct Support Manager, IPSHanover, MD$87,100–$130,700 / yearThe Oceaneering Technologies (OTECH) group is seeking a Product Support Manager (PSM) to establish and oversee program and project Integrated Product Support (IPS) functions required to establish material and system readiness resulting in successful life cycle sustainment of subsea and maritime systems. The PSM is responsible for managing life cycle support functions required to field and maintain the readiness and operational capability of major systems, subsystems, and components supporting the Program Manager''s life cycle management responsibilities.
Sustainment Product Support Manager F-35 - 1.1.06 CredenceSustainment Product Support Manager F-35 - 1.1.06Washington, DCThis includes, but is not limited to, the following tasks: reliability centered maintenance program analyses, level of repair analyses, and other trade studies; attain required maintenance capability for organizational and depot-level on and off-equipment repair; develop depot support concept; perform the depot maintenance SORAP process and interservice screening; and establish depot maintenance capability. The FMO provides and manages AFLCMC/USAF Principal support, conducts the Product Improvement Working Group (PIWG), the F-35A Readiness of Combat Capabilities Review (RoCCR), collects and validates F-35A fleet performance data and metrics, coordinates USAF F-35A POM inputs and funding priorities and executing USAF cost traceability, validation, and predictive cost modeling.