Visa Technology and Operations LLCSr. Product Manager, Authorization & Network Connectivity Visa Technology and Operations LLCSr. Product Manager, Authorization & Network ConnectivityFoster City, CA$169,100–$270,800 / yearIn addition to owning Visa Cloud Connect end‑to‑end, this role will work closely with senior product leaders across Authorization and AI-driven network decisioning platforms to learn, contribute to, and support advanced authorization products such as Smarter Authorization (Smarter Auth), Smarter Retry, and Smarter Stand‑In Processing (Smarter STIP). This is a highly technical, platform-focused product role suited for a senior PM who thrives in cloud connectivity, network infrastructure, data-intensive systems, and AI‑driven platforms, and who wants to grow deeper into authorization and AI product management over time.
Expedia Group IncPrincipal Product Designer, AI Experiences Expedia Group IncPrincipal Product Designer, AI ExperiencesSan Jose, CA$224,000–$313,500 / yearExpedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.
StratAcuity Staffing Partners IncProduct Support Specialist StratAcuity Staffing Partners IncProduct Support SpecialistSan Francisco, CAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
FreedProduct Support Specialist FreedProduct Support SpecialistSan Francisco, CaliforniaThis role sits in the middle of the customer journey: AEs sell, GAMs manage the long-term relationship, and you own the technical implementations and product support that make Freed actually work for a clinician's practice. You'll be exceptional at — or rapidly become exceptional at — the technical setups that get clinicians live and successful: Call forwarding setup, Template configuration and EHR push/integration setup.
Clay Labs IncEnterprise Product Support Specialist (London) Clay Labs IncEnterprise Product Support Specialist (London)San Francisco, CAAs a founding Enterprise Support Specialist in London, you'll be the primary technical and strategic partner for Clay's largest, most complex, and highest-value customers-ensuring their long-term success while influencing how we deliver exceptional enterprise-grade support. You'll own relationships with enterprise accounts post-onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes.
Clay Labs IncEnterprise Product Support Specialist Clay Labs IncEnterprise Product Support SpecialistSan Francisco, CAAs an Enterprise Support Specialist, you'll be the primary technical and strategic partner for Clay's largest, most complex, and highest-value customers-ensuring their long-term success while influencing how we deliver exceptional enterprise-grade support. You'll own relationships with enterprise accounts post-onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes.
TolanProduct Support Specialist TolanProduct Support SpecialistSan Francisco, CaliforniaYou'll be on the front lines every day answering questions, solving problems, and making sure every person who opens the Tolan app walks away feeling heard and helped. Partner with technical teammates to investigate and resolve complex user issues that need an extra set of hands.
Clay LabsProduct Support Specialist Clay LabsProduct Support SpecialistSan Francisco, CaliforniaYou are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements. Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
Clay Labs IncProduct Support Specialist Clay Labs IncProduct Support SpecialistSan Francisco, CAYou are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements. Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.
AscendProduct Support Specialist AscendProduct Support SpecialistSan Francisco, CaliforniaObjective #3: In your first 90 days, and beyond, you will: Work closely with our Operations, Product, Engineering, and Customer Success teams to identify and solution complex issues, whether for an individual customer or across our entire product surface area. In five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.
Figma IncNewProduct Support Specialist Figma IncProduct Support SpecialistSan Francisco, CA$37.50–$65.40 / hourFigma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma IncAutomations & AI Specialist, Product Support Figma IncAutomations & AI Specialist, Product SupportSan Francisco, CAAs a member of our Product Support Operations and Strategy team, the Automations & AI Specialist will help us leverage the power of AI to continue driving excellent customer support at scale, including optimizing our Support AI chatbot performance, implementing internal AI tools that improve our teams productivity, and driving automation opportunities across our systems and processes. As someone passionate about technology and building a best-in-class customer experience, you will lead exciting initiatives, balancing strong technical understanding, strategic thinking and effective communication across multiple audiences.
Teradyne IncProduct Support Engineer (NEXTEST; San Jose) Teradyne IncProduct Support Engineer (NEXTEST; San Jose)San Jose, CA$93,900–$150,200 / yearThe Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
Cooley LLPProduct Support Engineer Cooley LLPProduct Support EngineerPalo Alto, CA$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Google LLCProduct Support Manager, Search Consumer, gUP Google LLCProduct Support Manager, Search Consumer, gUPSan Francisco, CAYou will build extensive cross-functional relationships across Product Management, Engineering, Program Management, UXR, Trust and Safety (T&S) and influence product development and excellence by delivering insights to product teams on top user issues, feature requests and deep dives. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem.
KLA CorpProduct Support Manager KLA CorpProduct Support ManagerMilpitas, CA$181,000–$307,700 / yearOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Own the customer-facing voice for service quality across your product family including Quarterly Alignment Meetings (QAM), customer Field Reviews, and recurring customer-of-record cadences (Intel, TSMC, Samsung, Hynix, Micron, and other top fabs.
Google LLCSenior Product Technology Manager, Cloud Support on Gemini Google LLCSenior Product Technology Manager, Cloud Support on GeminiSan Francisco, CAAct as a subject matter expert on technical knowledge for the support organization, providing technical guidance and training, while identifying and advocating for new capabilities and improvements based on support needs and data analysis. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Peterson Machinery Co.Product Support Inspection Specialist Peterson Machinery Co.Product Support Inspection SpecialistSan Leandro, CAHigh School Diploma or General Education Degree (GED) and a minimum of three (3) years of directly related experience in the construction, heavy equipment industry, and/or automotive industries; or an equivalent combination of education and work experience. Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.
SkydioProduct Support Engineer SkydioProduct Support EngineerSan Mateo, California$103,000–$135,000 / yearThe Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. You will advise both groups on technical IoT device/flying robot troubleshooting best practices, identify, build and deploy troubleshooting and log analysis tools, lead Support-Product team weekly escalation meetings to mitigate emerging issues and much more.
Intuitive Surgical IncProduct Support Engineer Intuitive Surgical IncProduct Support EngineerSunnyvale, CAPrimary focus of this Product Support Engineer will be supporting Field Service's Quality Portfolio, providing expertise in Field Service Process Design-Assurance, Service Design Control, Field Equipment Quality Management, Field Action Management, CAPAs and Audit Support. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).
AnrokTax Operations Manager, Product and Technical Support AnrokTax Operations Manager, Product and Technical SupportSan Francisco, CaliforniaAs the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
Noah Medical CorpProduct Support Engineer Noah Medical CorpProduct Support EngineerSan Jose, CA$80,000–$100,000 / yearOur incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing).
Anrok, Inc.Tax Operations Manager, Product and Technical Support Anrok, Inc.Tax Operations Manager, Product and Technical SupportSan Francisco, CAIn this role, you will Manage and grow a team of both Tier 1 and Tier 2 Product and Technical Support responsible for working directly with customers via email Own the Support product, which includes our help center, internal knowledge base, chat bot, and function and engage with customers and state and local jurisdictions as needed Work closely with the Technical Solutions team to expand the resolution rate of Technical Support Partner with Tax Operations teams (Filing, Registrations, and International) to increase Tier 1 Support ownership Lead cross-functional initiatives to improve in-product Customer Support What excites us You are customer-focused and have an extensive background of pushing for features and processes that are customer first You have a strong analytical background with at least 4 years of experience in managing Technical Customer Support teams You use data to make informed decisions and present findings to your team and the broader organization You have experience working with Product and Engineering teams to improve the product and internal tools You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems Nice-to-have: you have experience building on Zendesk What we offer The equity upside of an early-stage startup with the product-market fit of a later-stage company. Our customers include: 40% of Forbes Top 50 AI companies 20% of Forbes Top 100 Cloud companies Top companies like Notion, Anthropic, and Cursor Were making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
Lam Research CorpGlobal Product Support Engineer 4 Lam Research CorpGlobal Product Support Engineer 4Fremont, CA$104,000–$231,000 / yearProcess/Productivity engineer who will provide technical support to field process engineers, and product support personnel that are troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex.
Jolly Technologies IncSales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (San Mateo, CA) Jolly Technologies IncSales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (San Mateo, CA)San Mateo, CA$60,000–$150,000 / yearCompany Jolly Technologies Inc. # Summary Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. Reply with your resume including education details in PDF or Word format to jobs.2019jollytech.com with the subject "JOL-SLE-CA-032026".
Bruker CorpProduct Support Engineer Bruker CorpProduct Support EngineerSan Jose, CA$86,400–$130,000 / yearEDUCATIONAL/EXPERIENCE REQUIREMENTS: Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience. Provide system level escalation support for a specific instrument or group of instruments and application modules including but not limited to technical leadership, test, analysis, collaboration with engineering or other cross-functional partner, corrective actions, on-site execution, and effective communication which includes presentation material both internal to team as well as cross functionally.
DataVisorSenior Product Support Engineer - U.S. East DataVisorSenior Product Support Engineer - U.S. EastMountain View, CA$100,000–$130,000Give clear explanation both internally and externally throughout the request handling process to ensure internal teams understand the issues and customer requests, and customers understand the technical explanation from internal teams about root cause and workaround suggestions . Work closely with various Engineering teams (Infrastructure, Platform, Frontend, QA, etc.) and Product team on the escalation of serious product bugs or system issues, and facilitate the issue investigation, root cause analysis, and progress updates internally and externally .
Google LLCProduct Support Manager, Core Account Access and Security Google LLCProduct Support Manager, Core Account Access and SecuritySunnyvale, CAWe achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. As a Product Support Manager, you will help design and manage identity verification operations with a focus on consumer support experiences across products to earn users' trust while helping them get the most out of Google.
Skydio IncProduct Support Engineer Skydio IncProduct Support EngineerSan Mateo, CAThe Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. You will advise both groups on technical IoT device/flying robot troubleshooting best practices, identify, build and deploy troubleshooting and log analysis tools, lead Support-Product team weekly escalation meetings to mitigate emerging issues and much more.
Acceldata IncProduct Support Engineer (Hadoop) Acceldata IncProduct Support Engineer (Hadoop)Campbell, CA$80,000–$100,000 / yearDelivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. You will collaborate closely with customer engineering teams to deliver high-throughput Hadoop and Spark applications, solve complex data challenges during migration and upgrades, ensure reliability, and optimise post-migration system performance.
Oxford Nanopore Technologies PlcProduct Support Scientist - AMR West Coast Oxford Nanopore Technologies PlcProduct Support Scientist - AMR West CoastSan Francisco, CA$97,000–$121,849 / yearJoin a global leader in genomics and sequencing technologies as a Product Support Scientist supporting customers and internal teams across the AMR West Coast region. Working closely with Product Management, R&D, Quality Assurance, Sales, and global support teams, you will help drive issue resolution, improve products, and deliver an exceptional customer experience.
Benchling IncProduct Support Analyst Benchling IncProduct Support AnalystSan Francisco, CAIf you are passionate about life sciences, eager to join a cutting-edge software company transforming R&D, and motivated to lead high-stakes escalations with clarity, credibility, and calm, this role offers the chance to make an outsized impact for our customers and products. You use this knowledge to own and drive resolutions for our most complex issues, including those involving customer IT, security, and scientific teams, coordinating cross-functional stakeholders (Engineering, Product, Technical Account Managers, Customer Success, Professional Services, and Sales).
Tesla IncProduct Support Engineer, Infotainment Tesla IncProduct Support Engineer, InfotainmentPalo Alto, CA$113,424–$170,136 / yearAt least two years of experience in software engineering, with expertise in the following areas: Linux system and tool development, shell scripting, high-level programming languages (Python, Ruby, Java, Go, or similar). Experience with over-the-air (OTA) software updates in vehicles or consumer electronics, vehicle infotainment UI development experience, and/or experience with vehicle communication protocols (CAN, LIN, etc.) are nice-to-haves.
Tesla IncInternship, Supercharger Product Support Engineering (Fall 2026) Tesla IncInternship, Supercharger Product Support Engineering (Fall 2026)Palo Alto, CA$24–$35 / hourOur year-round program places the best students in positions where they will grow technically, professionally, and personally through their experience working closely with their Manager, Mentor, and team. Performing data analytics across several databases with the aim of identifying problems impacting fleet uptime, performance and availability for the Supercharger Fleet.
VitalizeProduct Support Operations VitalizeProduct Support OperationsSan Francisco, CaliforniaThis isn't just answering tickets — it's about deeply understanding complex data-driven staffing operations and going above and beyond to ensure that our users have accurate staffing data to take care of real patient lives. You'd be working alongside a team that values support as a strategic function, a leadership team that gives you real autonomy, and an engineering team that wants to partner closely to solve customer problems.
PylonProduct Support Engineer PylonProduct Support EngineerSan Francisco, CaliforniaCurrently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
Tesla IncInternship, Product Support Engineer, Service Engineering (Fall 2026) Tesla IncInternship, Product Support Engineer, Service Engineering (Fall 2026)Palo Alto, CA$34.08–$47.71 / hourService Engineering, part of Vehicle Software Engineering, is responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products. Currently pursuing a degree in Electrical Engineering, Mechanical Engineering, Embedded Systems, Automotive Engineering, Mechatronics Engineering or a related field with a graduation date between December 2026 - December 2027.
Palo Alto Networks IncSenior Manager, Product Management (Support Services) Palo Alto Networks IncSenior Manager, Product Management (Support Services)CA$185,900–$300,675 / yearBy combining the strategic oversight of a Service Product Manager with the operational rigor of a Technical Program Manager, you will ensure our global delivery teams are enabled, aligned, and ready to deliver exceptional service for every new launch. As the Senior Manager, Services Product Management, you will lead the evolution of our Support offerings from a traditional model centered on access to resources to one that is oriented towards outcomes and significantly enabled by AI.
Zscaler IncPrincipal Software Engineer Product Validation and Support Zscaler IncPrincipal Software Engineer Product Validation and SupportSan Jose, CA$182,000–$260,000 / yearThe range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
BenchlingProduct Support Analyst BenchlingProduct Support AnalystSan Francisco, CaliforniaYou will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.
Wonderschool IncAI Product Support Lead Wonderschool IncAI Product Support LeadSan Francisco, CAYou will build autonomous systems that gets back to users quickly and solves their problems quickly and to do this - you will get into the weeds and display extreme ownership. You will also build the workflows, deploy the AI, and partner with engineering and product to eliminate the root causes of tickets before they happen.
Skydio IncProduct Support Engineer Intern Skydio IncProduct Support Engineer InternSan Mateo, CA$47–$58 / hourDuring this 8-10 week program, you'll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
Tesla IncInternship, Product Support Engineer, Service Engineering (Summer 2026) Tesla IncInternship, Product Support Engineer, Service Engineering (Summer 2026)Palo Alto, CAFor more information, visit https://www.tesla.com/careers/search/job/259222.
Samsara Inc.Sr. Support Tools Product Manager Samsara Inc.Sr. Support Tools Product ManagerSan Francisco, CAMinimum Requirements for the Role: • 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment • Bachelors degree in a technical or business field, or equivalent practical work experience • AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar) • Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools • Ability to translate complex customer and business problems into clear requirements and solutions • Experience with leveraging AI to solve high-impact business problems • Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures. Champion, Role Model, and Embed Samsara's Cultural Principles: As we scale globally and across new offices, you will champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).
Tesla IncProduct Manager, Customer Support Operations Tesla IncProduct Manager, Customer Support OperationsFremont, CA$112,000–$204,000 / yearYou'll own the platform powering global support teams, partnering with Engineering, Operations, and Data teams to build capabilities that improve agent efficiency and customer outcomes. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction.
Palo Alto Networks IncPrincipal IT Product Manager-AI Support Palo Alto Networks IncPrincipal IT Product Manager-AI SupportCA$164,000–$266,000 / yearVoC, Analytics & Competitive Strategy: Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments. Cross-Functional Governance & Executive Communication: Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D.
OmniProduct Expert, Customer Support (Santa Cruz, CA) OmniProduct Expert, Customer Support (Santa Cruz, CA)Santa Cruz, CaliforniaYou’ll blend technical SQL expertise with a passion for high-touch support, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.
OpenAI LLCSenior Counsel, Product (Hardware Safety & Customer Support) OpenAI LLCSenior Counsel, Product (Hardware Safety & Customer Support)San Francisco, CAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Have a strong sense of ownership, self independence, self starter mentality, are inquisitive and enthusiastic about technology, enjoy being continually challenged, and can demonstrate sound judgment in ambiguous situations.
US Tech Solutions, Inc.Product Operations Specialist (II) US Tech Solutions, Inc.Product Operations Specialist (II)Sunnyvale, CA$110–$126 / hourYou will also own the Social and Community workstream, liaising with Community Managers and support agents to ensure that our users are well supported, and that Product and Engineering are apprised of the latest user feedback. Social & Community: Maintain healthy Social and Community channels so that our users feel supported, and develop strategies/plans as needed to ensure we are meeting our channel goals.