Workstation Support Associate VisaWorkstation Support AssociateAustin, TX$59,900–$93,000 / yearDemonstrated experience using scripting/automation and AI-assisted (agentic) approaches to reduce or eliminate recurring support work (e.g., building/maintaining small automations, contributing reusable workflows/runbooks, and leveraging Copilot/GenAI-style tools to drive self-healing and demand reduction). This is a role for a technically strong, customer-obsessed support professional who can balance hands-on troubleshooting with proactive service improvements—identifying issues before they occur, driving root cause resolution, and improving reliability (not just processing tickets).
Audi Product Specialist Hendrick Automotive Group CorporateAudi Product SpecialistAustin, TexasFull timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
NewPrincipal Product Design Engineer Fabworx SolutionsPrincipal Product Design EngineerAustin, TXWe’re headquartered in Austin with branch offices in South Korea and Taiwan and distributors in ten other countries.\n\nWho We Are:\n\n•A family-friendly small company that’s light on red tape and heavy on novel thinking and creative approaches\n•A company that respects your input and gives you a voice in company direction\n•A just-right balance between teamwork and personal contribution\n•An ISO-certified manufacturer that doggedly strives for zero defects\n•A team doing all of this in one of the most unique office spaces in the East Austin community\n\nWhat We Believe:\n\n•This isn’t a job. Fabworx is a dynamic, growing business in a highly complex industry, and the right candidate is someone who enjoys solving difficult technical problems, developing new products, improving engineering processes, and helping the company adopt modern engineering tools and technologies.
Support - Product Support Specialist ALine IncSupport - Product Support SpecialistAustin, TXThe Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the companys commitment to an empathy-based customer experience. That's why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.
Product Support Specialist ExtendMyTeamProduct Support SpecialistAustin, TXIf you enjoy solving complex problems, investigating technical issues, and collaborating with Product and Engineering teams, this is an opportunity to build deep product expertise while helping customers get the most out of a sophisticated software platform. Success in this role requires strong analytical thinking, structured problem-solving, technical curiosity, and the ability to communicate complex concepts in a clear, customer-friendly way.
Product Support Specialist FyxerProduct Support SpecialistAustin, TexasRemoteYou'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
Product Support Specialist ThatchProduct Support SpecialistAustin, TexasThis role is not your typical support role – it will require you to build strong technical expertise, leverage strong problem-solving skills, and use project management skills to strategically improve our support systems, processes, and product quality. Independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications.
Staff Product Support Engineer ProofpointStaff Product Support EngineerAustin, TX$136,200–$214,005 / yearProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD.
NewProduct Support, Advocate Medallia IncProduct Support, AdvocateTX$62,000–$82,000 / yearTechnical Support Advocates are responsible for providing advanced frontline technical support to Medallia admins, clients and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global support team. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Product Support Engineer 3 Lam Research CorpProduct Support Engineer 3Austin, TXAt Lam, you'll be part of a growing Product Support Engineering team working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally. As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region (Taylor, Texas).
NewProduct Support Engineer 4 Lam Research CorpProduct Support Engineer 4Austin, TXEstablish and maintain cooperative working relationships with co-workers and customers, and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex.
Product Support Analyst 3 LanceSoft IncProduct Support Analyst 3Austin, TX$72.81 / hourThe Product Support Analyst III will support User Acceptance Testing (UAT) activities for system enhancements, integrations, and releases by creating test scenarios, executing test cases, documenting defects, and validating system functionality. The Product Support Analyst will collaborate with business stakeholders, product owners, developers, quality assurance resources, and end users to ensure the successful operation, support, and continuous improvement of the Consolidated Case Management System.
Senior Product Manager, Customer Support Shopping Applications, Apple Store Online Apple IncSenior Product Manager, Customer Support Shopping Applications, Apple Store OnlineAustin, TXDemonstrated ability to communicate effectively and influence at all levels of an organization Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally BA/BS degree or 11+ years professional experience in a directly relatable roleExperience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall) Understanding of and application of AI within a contact center environment Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter Demonstrated experience being an interface between business and technical teams. Understanding and explaining complex business processes, systems, and tools with a keen focus on upstream/downstream impact Monitoring data and trends to identify product gaps and issues and solve them Leading user roundtables and gathering customer/user insights to inform business and technical decisions7+ years of professional experience in Product Management for e-commerce or a consumer digital product development Record of leading complex technical projects with direct ownership of a product portfolio.
Product Manager, Customer Support Shopping Applications, Apple Store Online Apple IncProduct Manager, Customer Support Shopping Applications, Apple Store OnlineAustin, TXDemonstrated ability to communicate effectively and influence at all levels of an organization Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally BA/BS degree or 7+ years professional experience in a directly relatable roleExperience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall) Understanding of and application of AI within a contact center environment Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter Demonstrated experience being an interface between business and technical teams. Understanding and explaining complex business processes, systems, and tools with a keen focus on upstream/downstream impact Monitoring data and trends to identify product gaps and issues and solve them Leading user roundtables and gathering customer/user insights to inform business and technical decisions4+ years of professional experience in Product Management for e-commerce or a consumer digital product development Record of leading complex technical projects with direct ownership of a product portfolio.
Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX) Jolly Technologies IncSales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)Austin, TX$60,000–$150,000 / yearJolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. Reply with your resume including education details in PDF or Word format to jobs.2026@jollytech.com with the subject "JOL-SLE-TX-090126".
NewProduct Insights Support Engineer Apple IncProduct Insights Support EngineerTXYou will work across hardware operations, participant support, and data reporting, partnering closely with AppleCare Engineering and product engineering teams to close the loop between what users experience and what gets built. Track record of analyzing structured data, such as issue tracking data, survey results, or usage data spanning multiple programs, to produce written reports that directly inform engineering, product, or program decisions.
Sr. Product Support Engineer Thales SASr. Product Support EngineerTXRemoteThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. This position is for Senior Product Support Engineer who will be responsible handling Level-2 and 3 support calls, and working closely with Product Support, Engineering, QA, Sales Security Engineering, and Partners to resolve technical issues for Imperva customers.
Global Product Support Engineer III - CMP Applied MaterialsGlobal Product Support Engineer III - CMPAustin, TX$108,000–$148,500 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
NewSr. Product Manager (Support Copilot) Palo Alto Networks IncSr. Product Manager (Support Copilot)Austin, TX$148,700–$240,525 / yearYou will operate at the intersection of Product, Engineering, Support Operations, and frontline power users, making sure Support Copilot keeps solving real problems as it scales to more teams and use cases. Palo Alto Networks is seeking a Senior Product Manager to help lead product strategy and execution for Support Copilot, our AI-powered assistant for technical support engineers and customers.
Senior Support Engineer, Product Data Quality & Resolution Oracle CorpSenior Support Engineer, Product Data Quality & ResolutionAustin, TX$51,900–$132,400 / yearActing as a technical point of contact for operational support, the role partners with Oracle''s global manufacturing partners, Product Engineering, Data Centre Operations, and cross-functional engineering teams to investigate technical issues, identify root causes, and drive timely resolution of critical operational incidents. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.