Principal Product Support Engineer - Secret Clearance JobotPrincipal Product Support Engineer - Secret ClearanceHouston, TX$160,000–$180,000 / yearWith a global customer base including all sectors, from Fortune 500 to up-and-coming startups, we over diverse product lines including, but not limited to, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Product Applications Designer NucorProduct Applications DesignerLewisville, TXThe metal wall systems will include, insulated metal wall panels, rain screen wall systems, single skin metal panels as well as integrated window systems for both CENTRIA and Metl-Span brands. The position will work closely with the Production Applications Supervisor and will be responsible for providing technical support for metal architectural wall systems to sales, marketing, estimating, dealer network, architects and drafting services.
NewOps Support Air Vehicle Manager F-35 - 1.1.07 CredenceOps Support Air Vehicle Manager F-35 - 1.1.07Fort Worth, TXAssess and support the needs of fielded aircraft, training devices, support equipment, and software products through management of maintenance, repair, and overhaul of air vehicle and sub-systems through both organic activities (Service/Partner Nation) and/or selection of product support providers (PSPs) to enable best performance and value for the enterprise. Support air vehicle operations as the link between the field (both onshore and off-shore), depot, Lightning Support Team (LST), and OEMs in providing assistance, technical support, instructions, and demonstrations, to ensure warfighter needs are being forecasted and met.
Audi Product Specialist Hendrick Automotive Group CorporateAudi Product SpecialistAustin, TexasFull timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
BMW Genius - Product Specialist Hendrick Automotive Group CorporateBMW Genius - Product SpecialistMcKinney, TexasFull timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Desktop Support Specialist HTC Global Services IncDesktop Support SpecialistDallas, TXFull timeThis role requires a customer-service-focused professional who is patient, reliable, and enjoys solving end-user issues while supporting devices, equipment, and day-to-day IT operations. We are seeking a hands-on Desktop Support Technician to provide front-line onsite support for healthcare staff and end users.
BMW Genius - Part Time Product Specialist Hendrick Automotive Group CorporateBMW Genius - Part Time Product SpecialistMcKinney, TexasPart timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
NewCustomer Support Specialist - Bilingual UlineCustomer Support Specialist - BilingualDFW Airport, TX$26–$30 / hourUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
IT Onsite Support Specialist Keller North America, Inc.IT Onsite Support SpecialistHouston, TX$54,000–$57,500 / yearMaintain a high degree of customer service for all support queries and adhere to all service management principles and set SLA’s; Always providing excellent customer service. This role will travel as needed to other offices within the assigned region to provide support and training while serving as the hands-on technical point of contact for Group IT.
NewCustomer Support Specialist UlineCustomer Support SpecialistDFW Airport, TX$25–$30 / hourUline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Learn: In-depth training helps you sharpen communication and problem-solving skills.
Technical Service Specialist- Controls Parkson Corp.Technical Service Specialist- ControlsDallas, TX$32–$39Full timeField Support: Liaise with customer to provide on-site technical support, site surveys, inspections, maintenance of our equipment for water/wastewater treatment facilities, and provide feedback to Business Units for continuous improvement. Equipment Installation & Maintenance: Install, commission, and maintain water/wastewater treatment systems, pumps, valves, PLCs, HMIs, Controls, and related components.
Support - Product Support Specialist ALine IncSupport - Product Support SpecialistTXThe Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the companys commitment to an empathy-based customer experience. That's why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.
NewProduct Support Specialist ExtendMyTeamProduct Support SpecialistAustin, TXIf you enjoy solving complex problems, investigating technical issues, and collaborating with Product and Engineering teams, this is an opportunity to build deep product expertise while helping customers get the most out of a sophisticated software platform. Success in this role requires strong analytical thinking, structured problem-solving, technical curiosity, and the ability to communicate complex concepts in a clear, customer-friendly way.
Product Support Specialist Talent HarborProduct Support SpecialistDallas, TexasWith extensive technical expertise in metal building products, they are equipped to provide unparalleled support tailored to meet the unique needs of our valued contractors and installers. We’re a leading innovator in high-performance metal roofing and seamless gutter systems—products engineered not only to stand up to the harshest elements but also to deliver energy efficiency and elevate the aesthetic of any structure.
NewProduct Support Specialist PraesidiumProduct Support SpecialistArlington, TXA Product Support Specialist is responsible for promoting and maintaining outstanding customer relations by answering questions and providing report statuses to our customers with inbound and outbound telephone calls as well as email communications and is integral to the team's success. This person must have a customer service-driven approach, able to relate well to a wide variety of people, and must be committed to providing excellent customer service and maintain a positive attitude.
Product Support Specialist Murray ResourcesProduct Support SpecialistHouston, TX$25–$26 / hourReporting directly to the Product Support Supervisor/Manager, the new hire will ensure timely issue resolution by researching product concerns, coordinating with internal teams, and utilizing available resources while maintaining accurate documentation and delivering a high level of customer support. Responsibilities: Confer with customers by phone or email to obtain information about products or shipping issues, documents, and enter details of complaint or issue and resolution in CX CRM and RMA database.
Product Support Specialist II (MicroGrid, Power Gen, Switchgear, PLC) PowerSecure, Inc.Product Support Specialist II (MicroGrid, Power Gen, Switchgear, PLC)TXIf travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
Product Support Specialist II (MicroGrid, Power Gen, Switchgear, PLC) Southern CoProduct Support Specialist II (MicroGrid, Power Gen, Switchgear, PLC)Fort Worth, TXIf travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposed places. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
Product Support Specialist Saronic Technologies IncProduct Support SpecialistAustin, TXThis individual contributor role is responsible for managing service parts inventory while supporting delivery coordination, warehouse operations, logistics, and warranty administration to ensure the right parts and equipment are available at the right time to support our growing fleet. Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Product Support Specialist Saronic TechnologiesProduct Support SpecialistAustin, TexasThis individual contributor role is responsible for managing service parts inventory while supporting delivery coordination, warehouse operations, logistics, and warranty administration to ensure the right parts and equipment are available at the right time to support our growing fleet. Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Technical Product Support - EdTech SecurlyTechnical Product Support - EdTechSan Antonio, TXRemote$24–$26.44 / hourThis level of proficiency is typically developed through hands-on experience in a customer-facing technical support, IT support, or similar role, often over the course of one or more years in a comparable environment , where independent troubleshooting and regular customer interaction are part of day-to-day responsibilities. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support—driving measurable improvements in safety and wellbeing.
Product Support Inspection Specialist BD Holt CompanyProduct Support Inspection SpecialistGeorgetown, TXPart timeResponsibilities include conducting thorough inspections, identifying defects, analyzing performance data, and collaborating with teams to optimize machine efficiency and prevent downtime. The Product Support Inspection Specialist is a field-based, regionally located role responsible for representing the product support sales team in a defined geographic territory.
Product Training & Field Support Specialist Dresser Utility Solutions LLCProduct Training & Field Support SpecialistPasadena, TXThis role explains product functionality, supports installation and maintenance activities, troubleshoots issues, performs product testing, and contributes to the creation and improvement of technical documentation. Role Summary/Purpose: The Product Training & Field Support Specialist delivers technical expertise, product training, and field support to customers, partners, and internal teams.
Professional, Product Support Jones Lang LaSalle IncProfessional, Product SupportAustin, TXRemoteAs the Product Support Specialist, you will be responsible for: Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Data Products Support Associate/Analyst MindlanceData Products Support Associate/AnalystTaylor, TXJob Summary: A Data Products Support Associate/Analyst is a front-line technical support position focused on helping internal and external customers access products and troubleshooting associated issues effectively and ensuring products are accessible, accurate, and easy to use. Technical Skills : Proficiency in Microsoft Office Suite, especially Excel; basic to skills with SQL (run pre-written SQL queries using basic modifications), database navigation and APIs; familiarity with ServiceNow and Sharepoint.
Staff Product Support Engineer ProofpointStaff Product Support EngineerAustin, TX$136,200–$214,005 / yearProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 112,700.00 - 177,100.00 USD.
KEY Product Support Analyst The Reynolds and Reynolds CompanyKEY Product Support AnalystCollege Station, TXAs a Technical Support Specialist, you will receive training on a variety of Key Control systems and technologies, enabling you to provide technical support to both clients and field associates. In this role, you will troubleshoot and resolve issues involving PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID, and GPS technologies.
Technical Product Support Engineer III (E3) Applied Materials IncTechnical Product Support Engineer III (E3)TX$96,000–$132,000 / yearWhat We Offer Salary: $96,000.00 - $132,000.00 Location: Albuquerque,NM, Austin,TX, Boise,ID, Chandler,AZ, Hopewell Jct,NY, Portland,OR, Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.
Product Support Engineer Safran SAProduct Support EngineerGrand Prairie, TXCompany: Safran Electronics & Defense, Avionics USA Job field: Mechanics Location: Grand Prairie, Texas, United States Contract type: Permanent Contract duration: Full-time Required degree: Bachelors Degree Required experience: More than 3 years Professional status: Employees / Staff Salary range: Based on Market Rate ITAR: ITAR Controlled position. Provide Technical Support/Assistance related to Aeronautic repair station; interact and collaborate with cross-functional teams, operations, quality, program management, suppliers and customers to resolve problems and implement solutions.
Product Support Sales Representative (PSSR) ASCO EquipmentProduct Support Sales Representative (PSSR)Midland, TexasProduct Support Sales Representative will be responsible for building relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops and jobsite locations within your assigned territory. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs.
Area Manager of Product Support BrandtArea Manager of Product SupportDallas, TXBrandt Industries USA Ltd. is currently seeking a motivated and technically skilledArea Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across our dealer network. Travel with dealer representatives as required to gather field information, verify configuration and setup, take measurements and photos, observe operating methods, and support dealer technicians with engineering-approved adjustments or repairs coordinated through Technical Support.
Sales Support Product Specialist - Merchant Services First American Payments SystemsSales Support Product Specialist - Merchant ServicesFort Worth, TexasDeluxe Merchant Services + is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. Become and maintain the status of a subject matter expert on all products offered by a combination of hands-on analysis of the product, training and direct discussion with product vendors.
Area Manager of Product Support Brandt Group of CompaniesArea Manager of Product SupportDallas, TXHands-on experience supporting or servicing Heavy Haul Trailers, Utility Trailers, or similar trailer or transport equipment • Solid working knowledge of trailer systems, including axles, suspension, braking, steering, hydraulics, electrical, and structural components • Ability to diagnose field issues, assess application and usage, and support failure analysis to identify root causes • Experience working directly with dealers or customers in a technical support, service, or field-based role • Comfortable working independently in a field-focused position while coordinating with internal support teams • Strong written and verbal communication skills, including clear technical documentation • High level of customer focus, professionalism, and sound technical judgment • Willingness and ability to travel extensively across large geographic territories, including extended and irregular trips • Mechanical Technologist, Journeyperson, or other relevant technical education and experience is considered an asset • Valid Drivers License. Area Manager of Product Support Sales & Marketing Vente & Marketing Dallas, TX • ID 11727-046 • Full-Time • Regular Brandt Industries USA Ltd. is currently seeking a motivated and technically skilled Area Manager of Product Support to join our team supporting our Heavy Haul Trailers and Work Ready Trailers across our dealer network.
Product Support Manager Saronic Technologies IncProduct Support ManagerAustin, TXIn this role, you will contribute to the development of systems and teams that ensure mission-critical hardware and software function reliably in the field - providing real-time assistance, spare part coordination, and long-term sustainment planning for customers. Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
NewProduct Support Engineer 3 Lam Research CorpProduct Support Engineer 3Austin, TXEstablish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, robots, computer systems, software, or networked and wireless systems.
Product Support Engineer 4 Lam Research CorpProduct Support Engineer 4Austin, TXEstablish and maintain cooperative working relationships with co-workers and customers, and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex.
Product Support Technician SignwarehouseProduct Support TechnicianDenison, TexasMaintenance & Repair: Hands-on testing and repair of Large Format Printers, Vinyl Cutters, Laser Engravers, Heat Presses, and Graphic Design software. This isn't just a "press print" job—you will be the backbone of our technical support, responsible for everything from remote troubleshooting and internal training to on-site repairs across North America.
Sr. Product Support Engineer Thales SASr. Product Support EngineerTXRemoteThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance. This position is for Senior Product Support Engineer who will be responsible handling Level-2 and 3 support calls, and working closely with Product Support, Engineering, QA, Sales Security Engineering, and Partners to resolve technical issues for Imperva customers.
Product Support -Lift Trucks - Remote Konecranes PlcProduct Support -Lift Trucks - RemoteHouston, TXRemoteAssist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. EDUCATION & EXPERIENCE: Experience on Machinery Aftersales support or similar industries; so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.).
Technical Filtration Product Support Engineer Parker Hannifin CorpTechnical Filtration Product Support EngineerMineral Wells, TXAmerica Division: Industrial Process Filtration Division (IPF) Location: USA_Mineral Wells, TX PF Job Family : Marketing Job Type : Regular Posted : Mar 25, 2026 Job ID: 54025 Back to Search Results Job Description Apply Now > Save Job Job Saved Welcome to Parker Industrial Process Filtration At Parker's Industrial Process Filtration Division, we collaborate with our customers to offer filtration solutions for complex contaminant management issues. Must be accurate, methodical, and well organized Excellent pc skills with proficiency in Microsoft Excel, Word, & Powerpoint Strong verbal and written communcation skills Ability to travel as required * Must have demonstrated skills in working with customers and distributors Thank you for your interest in Parker Hannifin and the IPF Division!
Product Support Analyst Orion180 Insurance ServicesProduct Support AnalystIrving, TexasThis role sits within the Product team, reports directly to the Product Manager, and partners closely with Insurance CX, engineering, and the manufacturer to resolve technical issues that exceed frontline support scope. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
Senior Product Manager, Customer Support Shopping Applications, Apple Store Online Apple IncSenior Product Manager, Customer Support Shopping Applications, Apple Store OnlineAustin, TXDemonstrated ability to communicate effectively and influence at all levels of an organization Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally BA/BS degree or 11+ years professional experience in a directly relatable roleExperience with E-commerce environment, specially in order and support processes, customer contact methodologies, contact center applications and processes Advanced knowledge of the software development lifecycle (SDLC) and Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall) Understanding of and application of AI within a contact center environment Capable of leading technical discussions involving software infrastructure/architecture, APIs, programming languages, and other technical subject matter Demonstrated experience being an interface between business and technical teams. Understanding and explaining complex business processes, systems, and tools with a keen focus on upstream/downstream impact Monitoring data and trends to identify product gaps and issues and solve them Leading user roundtables and gathering customer/user insights to inform business and technical decisions7+ years of professional experience in Product Management for e-commerce or a consumer digital product development Record of leading complex technical projects with direct ownership of a product portfolio.
Lead Product Support Engineer InnioLead Product Support EngineerHouston, TexasAs electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle.
Product Support Engineer (Maintenance) The Boeing CoProduct Support Engineer (Maintenance)San Antonio, TX$126,650–$182,850 / yearThe Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Drug Free Workplace: Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Product Support Advisor - Produce - USBL - US SyscoProduct Support Advisor - Produce - USBL - USTexasResponsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements Executes recommended assortment changes and support positive local supplier relationships. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
Product Support Advisor - Center of the Plate - USBL - US SyscoProduct Support Advisor - Center of the Plate - USBL - USNew Braunfels, TXResponsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements Executes recommended assortment changes and support positive local supplier relationships. JOB SUMMARY : Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO.
Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX) Jolly Technologies IncSales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)Austin, TX$60,000–$150,000 / yearCompany Jolly Technologies Inc. # Summary Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. Reply with your resume including education details in PDF or Word format to jobs.2019jollytech.com with the subject "JOL-SLE-TX-032026".
Global Product Support Engineer III - CMP Applied Materials IncGlobal Product Support Engineer III - CMPAustin, TX$108,000–$148,500 / yearIf you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
NewIntegrated Product Support Manager (Onsite) RTX CorpIntegrated Product Support Manager (Onsite)Richardson, TXThis position is for a seasoned Integrated Product Support (IPS) professional who works independently, executes business plans, manages budgets and schedules, monitors program progress, collects data to support contract negotiations and contractual changes, coordinates customer action items, and maintains program templates, metrics, and presentation materials. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management.
Product Support Agent Smart Building RealPage, Inc.Product Support Agent Smart BuildingTXRemote$19.62–$33.46 / hourThe STRATIS Tier 2 Customer Support Agent is a key member of the Smart Building Product Support team, responsible for resolving complex issues for Smart Access, Smart Devices (IoT), and related solutions across a large portfolio of properties. This role supports high-touch and strategically important clients and collaborates cross-functionally with engineering and product teams to ensure timely and effective resolutions.