Portfolio Management & Continuous Improvement: Lead intake, evaluation, and prioritization of application requests, enhancements, defects, and operational improvements; Maintain and manage a prioritized backlog with defined ownership and timelines; Coordinate improvement initiatives across internal teams, vendors, and technical partners; Drive initiatives that improve reliability, consistency, usability, and operational efficiency; Provide leadership with visibility into priorities, progress, risks, and dependencies. Incident, Problem & Change Management: Lead coordination and resolution of critical incidents impacting engineering applications; Establish and maintain incident, problem, and change management processes; Perform root-cause analysis and drive corrective actions for recurring issues; Balance production support requirements with maintenance, upgrades, and enhancement initiatives; Ensure documentation exists for support procedures, known issues, release changes, and operational dependencies.