Partner across Pratt & Whitney engineering and program organizations-including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and airframe manufacturers-to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction. What You Will Do: Work directly with global airline customers, Maintenance, Repair and Overhaul (MRO) facilities, and Pratt & Whitney Field Service Representatives (FSR), providing guidance on hot section and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation.