Additionally, you will partner directly with APX Customer Support Advocates (CSAs) to resolve operational friction points, handle customer escalations (e.g., billing, invoicing, and service tracking), construct executive performance dashboards, and deliver weekly status updates to leadership stakeholders. Responsibilities: Drive Cross-Functional Initiatives: Lead the end-to-end project management of critical Business Operations initiatives, acting as the central hub connecting Services, Product, Engineering, Sales, Marketing, and Operations teams.