Key responsibilities include, but are not limited: - Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments - Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos - Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates - Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases - Resolve customer delinquency to ensure resolution prior to 90 days - Accountable for reducing delinquency for assigned accounts - Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion - Has skip tracing/account reconciliation knowledge - Update core systems with case management while updating and maintaining both the contact and virtual account database - Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image - Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time - Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers - Successfully completes other projects as assigned by management - Ability to manage customers with multiple schedules. Experience Preferred: 1 year of Collections/Customer Service experience - High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus - Strong verbal and written communication skills - Intermediate knowledge level of Microsoft Office products - Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met - Proven analytical problem solving skills and basic math skills required - Ability to multitask and excel in a fast paced environment - Strong ability to prioritize, with excellent time management skills - Successful utilization of systems: SalesForce, Unified Desktop, Leasewave We are providing the anticipated rate for this role: $18.16 - $27.19 hourly.