The Customer Service Representative 1 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer/patient concerns via face-to-face, email, fax, telephone, and/or regular mail. Collaborates with faculty, residents, and fellows to locate missing specimens requested by pathologists, external entities, or clinicians to support timely diagnostic workflows and effective patient care.