Service line oversight: Provides operational oversight of Clinical Operations (adult & pediatric medicine, dental, behavioral health), in partnership with clinical leadership, and directly manages the Shared Services Department (facilities, IT, security, administration, quality improvement and medical records). Hours & service changes: Ensures changes to operating hours, closures (including weather-related) and service availability are communicated promptly and consistently to patients and staff through the website, social media, signage at building entrances, phone messaging and the patient portal.