Key job responsibilities In this role you will: - Shape the future of Amazon Talent Acquisition, owning critical goals to achieve growth, scale, and drive continuous innovation across global recruiting operations - Design, prioritize, and drive strategic programs and roadmap inputs that optimize recruiting processes, reduce candidate start time delays, and eliminate blockers to hiring efficiency - Partner with and influence recruiting organizations across Amazon globally, building relationships with stakeholders from multiple regions and translating business needs into operational solutions - Create and maintain complex program plans and manage project schedules; collaborate effectively across teams to drive commitment to timelines and deliverables - Define operational planning and work alongside the senior leadership team to establish strategic priorities and resource allocation - Own communications to project members and stakeholders on progress, issues, and risks including regular status updates, executive briefings, and white paper analysis - Lead the execution of programs with rigor and precision, developing new methods and mechanisms to drive repeatable delivery and operational excellence - Represent the voice of the customer-both candidates and recruiters-in stakeholder meetings, translating insights into sustainable process improvements and technology enhancements - Drive technology implementation and adoption, including design, configuration, change management, communications, training, and end-user adoption across global teams - Leverage data and metrics to identify opportunities, measure program impact, and drive continuous improvement in recruiting operations performance About the team The ROC Operations team is reinventing how we support recruiting at Amazon. As the search for talent becomes more competitive, we are bringing together recruiting coordination, global talent solutions, programs, process, and technology teams to deliver world-class service to candidates and hiring teams more quickly and efficiently.