Active Listening, Communication, Critical Thinking, Cross-Functional Teamwork, Customer Empathy, Education Resource Development, Epic EHR, Family Support, General Nursing, Good Clinical Practice (GCP), Health Insurance Portability & Accountability Act (HIPAA), Interpersonal Communication, Leadership, Nursing Practice, Organizing, Patient Care, Patient Care Management, Patient Care Services, Patient Education, Staff Hiring, Supervisory Management Grade . Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration.