Identify and validate the learning needs of customers by utilizing needs assessments, CQI results, performance improvement results, customer surveys and course evaluation results; document the effectiveness of educational offerings by developing, monitoring and assessing competencies; analyze cost to maximize the efficient utilization of resources. PHYSICAL REQUIREMENTS: Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing.