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Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic.

SummaryIn partnership with Guthrie's leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinic's patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.Experience10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:<ul><li>Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)</li><li>Certification in Healthcare Compliance (CHC) or equivalent is a plus</li></ul>SkillsExcellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.Advanced customer service, written, verbal, organizational and time management skills are a must.Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.Ability to make quality, independent decisions as well as collaborate effectively with other leaders.EducationBachelor's degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.Essential Functions<ul><li>Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.</li><li>Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.</li><li>Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.</li><li>Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.</li><li>Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.</li><li>Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.</li><li>Maintains controls for invoice adjustments.</li><li>Maintains system or process to respond to Automated Call Distribution (ACD) \u2013 patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.</li><li>Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.</li><li>Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.</li><li>Manages within established budget including annual planning.</li><li>Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrie's Mission & Values.</li><li>Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.</li><li>Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.</li><li>Participates in professional development efforts to ensure current with health care practices and trends.</li><li>Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.</li><li>Key Performance Metrics include:</li><li>Pre-Service Collection Rate</li><li>Undistributed Credit Days</li><li>Self-Pay Days</li><li>Self-Pay Net Collection Ratio</li><li>Self-Pay 90+%</li><li>Bad Debt %</li><li>Self-Pay Payments Auto Posted %</li><li>Payment Plans Using Auto Pay %</li><li>Self-Pay Credits Auto Resolved %</li></ul>Required Knowledge, Skills and Abilities<ul><li>The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.</li><li>Accountable and responsible for analyzing and reducing bad debt.</li><li>Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.</li><li>Emotional intelligent and tactful in all situations.</li><li>Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.</li><li>Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.</li><li>Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.</li><li>Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.</li><li>Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.</li><li>Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.</li><li>Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.</li><li>Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.</li><li>Adapts to change plan/influence strategies to the organization's political realities and constraints.</li><li>Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.</li></ul>Other Duties<ul><li>Travel for this position is sometimes required.</li><li>Participation in community and employee engagement activities is required.</li><li>It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.</li></ul>Upload 9-22-25

Guthrie Clinic

Director, Debt Management

Accounts Receivable

Accounts Receivable Management

Analysis Skills

Automatic Call Distributor (ACD)

Automation

Billing

Budget Management

Business Strategy

Cash Flow

Cerner

Coaching

Collection Agency

Collections Regulations

Communication Skills

Credit and Collections

Cross-Functional

Customer Relations

Customer Support/Service

Debt Management

Epic Systems

Federal Laws and Regulations

Financial Risk

Financial Services

Financial Trend Analysis

Follow Through

Government

Government Requirements

HIPAA (Health Insurance Portability and Accountability Act)

Health Insurance

Healthcare

Hospital

Identify Issues

Insurance

Insurance Regulations

Leadership

Lean Manufacturing

Maintain Compliance

Managed Care

Medical Billing

Medical Records

Medical Terminology

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Multitasking

Negotiation Skills

Past Due Accounts

Patient Care Denials

Patient Confidentiality

People Management

Performance Goal Setting

Performance Metrics

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Project Development

Project Planning

Project/Program Management

Regulations

Reimbursement

Relationship Management

Retail

Revenue Growth

Revenue Management

Risk Management

Sales Management

Set Goals

Spreadsheets

State Laws and Regulations

Systems Maintenance

Team Building

Team Lead/Manager

Telephone Skills

Time Management

Training/Teaching

Trend Analysis

Word Processing

With offices in Endicott and Sidney, NY and leveraging manufacturing sites in Sidney, NY, Mesa, AZ, and Nogales, MX, Amphenol Military High Speed specializes in rugged high-speed connectors, cables, assemblies, ethernet switches, media converters, and more in copper, fiber optics, or both. Ability to maintain total knowledge of all aspects of their assigned product(s), including key account and strategic customers, costs and pricing, sales opportunities, competition, market conditions, manufacturing methods (and opportunities).

YEAR

<img alt="" style="height:165px;width:570px"/>The Role Amphenol Military High Speed is seeking a Product Manager to work out of its new facility in Endicott, NY.<ul><li>Note: This is a 100% onsite role.</li></ul>The key responsibilities of the Product Manager include, but are not limited to:Support and enable the success of the product line; responsible for the execution of determined and set strategies.<ul><li>Product<ul style="list-style-type:circle"><li>Identify and execute on monthly order goals, assisting sales in order closure</li><li>Target and implement cost reduction programs</li><li>Identify and prioritize new product needs and opportunities</li><li>Maintain technical expertise on product line</li><li>Manage strategic inventory releases to maximize profit and sales</li></ul></li></ul><ul><li>Pricing & Profitability:<ul style="list-style-type:circle"><li>Review incoming margins daily, driving actions as needed</li><li>Meet margin expectations for both orders and revenue</li><li>Establish and maintain pricing guidelines</li><li>Provide pricing for corporate contacts, maximizing both share and profit</li><li>Create and track cost estimates on new product</li></ul></li></ul><ul><li>Promotion:<ul style="list-style-type:circle"><li>Utilize Marketing Communications team to develop content across web, print and multi-media platforms</li><li>Develop regular promotional plans for product line</li><li>Consistently review competitor promotional positioning</li><li>Regularly visit key customers</li></ul></li></ul><ul><li>Sales Channel:<ul style="list-style-type:circle"><li>Lead pricing decisions that maximize Amphenol share and profit</li><li>Develop and identify channel strategy with Distribution and OEM Sales teams</li><li>Interface with distributors and Distribution Sales team to maximize Amphenol's share of the shelf</li><li>Support training efforts for both Direct Sales and Distribution teams</li></ul></li></ul>Location <ul><li>Endicott, NY</li></ul>Salary: $62,354 - $80,000The Person The key skills and qualities of a Product Manager at Amphenol Military High Speed<ul><li>Bachelor's degree in business or engineering preferred or equivalent experience plus 2 years' direct experience in cable manufacturing, copper, and/or fiber optics</li><li>Excellent communication skills (written and verbal)</li><li>Ability to gain a full understanding of the objectives of the product line while working independently towards achieving those goals</li><li>Ability to maintain total knowledge of all aspects of their assigned product(s), including key account and strategic customers, costs and pricing, sales opportunities, competition, market conditions, manufacturing methods (and opportunities)</li><li>Will interface at all levels of departmental and top management at Amphenol</li><li>Responsible for direction, strategy and growth for product line</li><li>Prolonged periods of sitting, typing, and other computer related work</li><li>Travel (up to 25%)</li></ul>The Company With offices in Endicott and Sidney, NY and leveraging manufacturing sites in Sidney, NY, Mesa, AZ, and Nogales, MX, Amphenol Military High Speed specializes in rugged high-speed connectors, cables, assemblies, ethernet switches, media converters, and more in copper, fiber optics, or both.Focusing on serving the needs of advanced and challenging market segments, we pride ourselves on our consistent ability to innovate and provide the markets with new creative solutions.Working at Amphenol means you are recognized and valued for your contributions because we believe that our human capital is the most valuable asset we have. We support and encourage career development for all employees and have ample opportunities for advancement.We pride ourselves for being customer-centric, accountable, reliable, and enthusiastic in all that we do. These values are ingrained in each of us and contribute to a culture of teamwork and meaningful work.Amphenol offers a competitive pay and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government.Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status. We aim to create an inclusive working environment where all employees are respected and treated equally.Amphenol Making History, Designing the Future

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Director, Debt Management Guthrie Clinic

Product Manager - Amphenol Military High Speed Amphenol Aerospace

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