Provide highest quality customer service on the sales floor and assisting with customer phone calls, when developing relationships with customers in answering questions about their firearm, quoting a price for their firearm or a retail price of firearms and when responding and handling customer issues by using good judgment and logic in solving problems and making decisions within the job scope. Train and educate Outfitters on acquiring and disposing of used firearms, current sales trends, policy and procedure updates and changes, negotiation skills, providing resources to properly identify used firearm values, and other educational aspects of the used firearm business.