This position serves as the program's operational subject-matter leader and ensures that members and caregivers receive person-centered services in accordance with applicable state and federal requirements, Medicaid manuals, waiver or state-plan provisions, provider agreements, managed care requirements, and FreedomCare policies. Build and maintain productive relationships with state agencies, managed care entities, case management organizations, referral sources, community partners, members, caregivers, and other program stakeholders.