High school diploma or equivalent - Minimum of 2-4 years of experience in a customer service role - Strong verbal and written communication skills - Proficiency in research, troubleshooting, and problem-solving - Patience and empathy when assisting customers and resolving concerns - Knowledge of computer hardware, software, and operating systems - Strong attention to detail and accuracy - Ability to multitask, prioritize, and organize work effectively in a virtual environment. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information.