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Eight years of experience working with 5S Eight years of experience using Microsoft Office Suite (Excel, Word) at an intermediate to advance level PREFERRED SKILLS/ABILITIES: Eight plus (8+) years of experience using TRANS4M software highly desirable; experience using shop floor control components of an enterprise resource planning package essential. Schedule transportation to and from the plant as required; while following any appropriate customer guidelines Manage inventory: work to right-size, perform cycle counts, investigate and resolve discrepancies to avoid material shortages.

The Master Scheduler will ensure a continuous supply of material (components/packaging, etc.) to support production and ensure 100% on-time delivery to the customer. Work with production to determine schedules based on customer needs and ensure / review material availability. Coordinate, prioritize and communicate materials status, production priorities and delivery commitments for any exceptions (outside the normal process). Assist the Materials Manager as required in supervising the materials, shipping and receiving staff. You will monitor and update customer systems as required by the customer (Ford, Chrysler, GM, Honda, etc.). Will assist with the physical inventory. Manage assigned areas, required material and the respective suppliers to include problem resolution. Coordinate engineering changes and build schedules with suppliers and production so that customer expectations are met while minimizing obsolescence exposure. Analyze MRP/ RPS weekly/daily, issue 862/830 to supplier to ensure uninterrupted supply of material. Coordinate expedites of material from suppliers as needed to support the production schedule and meet customer requirements. Participate in and execute a Plan for Every Part (PFEP). Prepare performance data, reports and metrics as required to support the companies goals and objectives. Schedule transportation to and from the plant as required; while following any appropriate customer guidelines Manage inventory: work to right-size, perform cycle counts, investigate and resolve discrepancies to avoid material shortages. Lead and coach the materials team on systems, policies, and procedures. Maintain 5S with proper signage for all materials storage locations. A minimum of eight years of experience as Master Scheduler or a related role Bachelor's degree in Business Administration, Supply Chain or a related field. Eight years of experience with Plan for Every Part (PFEP). Eight years of experience working with 5S Eight years of experience using Microsoft Office Suite (Excel, Word) at an intermediate to advance level PREFERRED SKILLS/ABILITIES: Eight plus (8+) years of experience using TRANS4M software highly desirable; experience using shop floor control components of an enterprise resource planning package essential.

PISTON AUTOMOTIVE

Master Scheduler

Analysis Skills

Business Administration

Coaching

ERP (Enterprise Resource Planning)

Establish Priorities

Inventory Cycle Counts

Inventory Management

Materials Management

Metrics

Microsoft Excel

Microsoft Office

Microsoft Word

Performance Analysis

Physical Inventory

Problem Solving Skills

Production Schedule

Production Support

Right-Sizing

Schedule Development

Shipping/Receiving

Supply Chain

Systems Maintenance

Time Management

Vendor/Supplier Planning

IRecruitee

OTHER

You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence. MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren, and Monterrey, Mexico.

<h3>Who we are: </h3>MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren, and Monterrey, Mexico. We specialize in delivering engineering solutions for advanced composites and engineered resins across diverse industries.Our mission is to Deliver a Quality Product, On Time, at a Competitive Price.We are committed to fostering an inclusive, welcoming workplace where innovation thrives and collaboration is at the heart of everything we do.<hr/>MMI Engineered Solutions is currently seeking a detail-oriented and reliable Customer Service Representative to join our Operations team. This role is central to ensuring excellent service and on-time delivery for our customers. You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence.<h3>Key Responsibilities:</h3><ul><li>Act as the main contact for assigned customer accounts, managing all communication and support needs </li><li>Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders.</li></ul><ul><li>Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.).</li></ul><ul><li>Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing.</li><li>Review and resolve daily EDI order issues; monitor and maintain customer portals as needed.</li><li>Maintain communication with the production scheduler to align delivery schedules and production priorities.</li><li>Monitor finished goods inventory and recommend adjustments to support customer demand.</li><li>Track and report on key metrics such as on-time delivery, backlog status, and performance trends.</li><li>Support product launches and the setup of new items, shipping locations, and routing requirements.</li><li>Assist with the development of order processing procedures and contingency plans.</li><li>Support continuous improvement efforts by identifying service gaps and proposing solutions.</li></ul><h3>Required Qualifications:</h3><ul><li>Bachelor's degree in Business Administration, Supply Chain, or a related field or 5+ years of relevant experience.</li><li>Strong background in customer service, preferably in manufacturing or the automotive industry.</li><li>Proactive mindset with a focus on problem-solving and customer satisfaction.</li></ul><ul><li>Excellent communication skills-both written and verbal.</li></ul><ul><li>Detail-oriented with strong organizational and multitasking abilities.</li></ul><ul><li>Familiarity with ERP systems, EDI processing, and sales order management.</li><li>Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus.</li><li>Knowledge of EDI standards (X12 and EDIFACT) preferred.</li></ul><h3>Work Environment & Expectations:</h3><ul><li>Office-based role with occasional time spent in the manufacturing environment.</li><li>Minimal physical demands; primarily desk/clerical work.</li><li>Stop any shipment if customer requirements or quality concerns arise.</li></ul><ul><li>Maintain high levels of customer satisfaction and operational accuracy.</li></ul><h3>Why work at MMI?</h3><ul><li>A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching.</li></ul><ul><li>Vacation and Sick Time</li></ul><ul><li>Up to Ten (10) paid holidays (including one diversity holiday)</li></ul><ul><li>Perfect Attendance and Employee Referral Bonus opportunities (up to $200 per referral)</li></ul><ul><li>Opportunities for growth and job training, for energetic, career-minded individuals.</li></ul><ul><li>Located in Saline, MI just minutes from Planet Fitness, Emagine Saline, and hundreds of local businesses!</li></ul><hr/>Join our team and play a key role in delivering operational excellence and dependable service to our customers.MMI Engineered Solutions is an equal opportunity employer

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Master Scheduler PISTON AUTOMOTIVE

Manufacturing Customer Service Professional MMI Engineered Solutions

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