while appropriately adhering to and enforcing sound library policies, procedures, and practices; maintain a strong service orientation and a demonstrated dedication to quality customer service; research, analyze, and summarize data and prepare accurate and logical written reports; plan and conduct the activities and operations of a specialized library function; research and write grant applications; identify and take appropriate action when unusual operating problems occur; establish and maintain a variety of filing, record-keeping, and tracking systems; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; make sound, independent decisions within established policy and procedural guidelines; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines necessary to make responsible decisions as Librarian-In-Charge or in the absence of the department manager; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Ability to: Supervise and direct the work of program unit staff; perform professional library tasks, including reference, readers' advisory, program and service development, collection development, and cataloging; use computer and other technology, including software, hardware, and the Internet to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies; react tactfully and diplomatically during interactions with staff, the public, community groups, etc.