Ability to: • Utilize legal forms and formats sufficient to prepare investigative reports and consent agreements; • Makes decisions and composes general correspondence; • Effectively manage projects and meet deadlines; • Manage a heavy workload with a high level of accuracy and production; • Review and interpret ALJ reports; understand laws, rules, policies and procedures; • Recognize and engage those with different backgrounds, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input. Skills in: • Microsoft Windows, Google Suite, Word, Excel, computer-based case management systems and portals, as well as office equipment; • English grammar and usage, in addition to legal and medical terminology sufficient to effectively prepare orders, decisions and correspondence; • Organizational skills; • Typing, word processing, and proofreading; • Oral and written communication; • Time management; • Excellent customer service.