Role Overview: The Senior Manager, Network Operations Center manages and provides direct support to the NOC personnel to better utilize strengths and build team cohesion to provide efficient higher-tiered support for the NOC and other Operations departments in daily troubleshooting and handling of activities; Support, review and evaluation of scheduled maintenance activities for the purpose of determining and communicating expected impact as well as serve as a 3rd level escalation point; Define, maintain, and enhance the policies and procedures of the Network Operations team for the purpose of prioritizing projects, managing activities, meeting commitments to customers, responding to network events and coordinating for outage resolution, improving network performance, and ensuring the integrity of the network and all related data; Facilitate meetings to coordinate process improvement and M&P development and ensure compliance to these policies; Represent team in various committees designed to plan, evaluate, & incorporate new equipment/markets into the network; Assist in establishing NOC expense and capital budgets. About Segra: Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability.