The role is responsible for Service Desk Operations, Dispatch, Planned Services, Technical Services, and Continuous Improvement, ensuring that the systems, processes, technologies, and resources are in place to deliver an exceptional customer experience while maximizing service efficiency and business performance. Technology and System Optimization: Evaluate, implement, and optimize service technologies and software, including iGrow, Salesforce, SAP, and Qlik, to streamline workflows, strengthen customer interactions, and improve productivity and utilization.