li>Provide support for community communication, security, and resident safety technologies, including desktop phone systems, conferencing tools, video surveillance, access control, personal emergency response systems, nurse call systems, wander management systems, and other approved resident-facing technologies. This position responds to help desk tickets, troubleshoots hardware, software, connectivity, mobile device, user access, collaboration, phone, security/access control, and resident-facing technology issues, and provides end-user training and coaching.