The Senior Manager will ensure Care Navigators deliver consistent, high-quality support; will integrate learning from real-world practice into the evolving service model; and will help refine the tools, workflows, and methods that combine human connection with AI-powered navigation. This role reflects Think of Us''s belief that the future of support combines the best of human compassion and technology - where Care Navigators, AI-assisted tools, and human connection co-execute to meet the needs of kinship families and transition-age youth efficiently, equitably, and with deep empathy.