Strong stakeholder management and influencing skills across business, technology, legal, compliance, and operational teams; experience working with cross-functional technology, business, and operations teams to define requirements, prioritize needs, and support platform delivery; collaborative leadership style with the ability to bring the right subject matter experts into the right decisions at the right time. Strong business translator who can connect platform decisions to marketing strategy, CX workflows, consumer engagement, and operational outcomes; ability to simplify technical complexity into clear business implications, decision points, recommended actions, and leadership-ready narratives; strong communication and business translation skills.