Director of Loyalty and Manager of Loyalty Finance, this role is responsible for managing redemption economics, driving profitable member engagement, and ensuring the redemption center delivers against key performance indicators including points redemption, fair market value (FMV) targets, redemption profitability, and category mix objectives. The role partners closely with Marketing, Loyalty Operations, CRM & Lifecycle, Finance, Analytics, Merchandising, and external vendors to deliver a best-in-class member experience that drives both customer loyalty, brand love, and financial performance.