Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays • Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer • Coordinate with AV equipment OEMs for resolution/workarounds, when required • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations • Manage ticket queue to respond to user requests • Setup and breakdown of all onsite meetings • Daily system testing to ensure equipment and room functionality • Perform remote testing for local and regional offices • Videoconferencing experience including operation, call set-up and equipment • Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best connection type Skills and Abilities: • Effective communication with peers, customers, and colleagues across the business • Ensure operational availability of all dedicated AV and Video Production environments • Ability to work autonomously and think independently • Good knowledge of Windows based devices • Ability to balance multiple tasks and meet deadlines with changing priorities • Strong organizational skills and excellent attention to detail • Excellent communication and interpersonal skills, both verbal and written • Demonstrated customer service focus and client communication skills • Ability to work from different office locations in London and the South-East when required • White glove support for VIP meetings and events Expertise: • 3+ years' experience of AV support in a corporate environment • High level of experience with Microsoft Teams and O365 integration • CCNA Video, CCNA Routing & switching is desirable • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable. In the case, if the user the facing an issue and the remote support is not applicable • Printer (Hands & eyes support on dedicated sites) Printer hands and eye support include toner replacement, any physical and connection to the network / cabling inspection 2. Infrastructure onsite support is hands and eyes for following infrastructure elements • Servers • Network devices • "Hands and eye" support includes the following activities only Physical inspection of servers and network devices example checking the servers for ON/OFF status Cabling check from port to devices Vendor/OEM coordination and escorting to the server room or data room (dedicated sites only) "IMACD" is an industry term for Install, Move, Add, Change and De install / Dispose of IT equipment.